ITIL® 4 Foundation Certification Course - in Old Montreal office

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IT Chapter

204 Rue du Saint-Sacrement

Suite 300

Montréal, Qc H2Y 1W8

Canada

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ABOUT THE COURSE

This course will enable you to understand a new way to look at IT Service Management through a Service Value System (SVS).

ITIL 4 course covers a holistic end-to-end approach of IT contribution to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model

  • The seven Guiding Principles of ITIL 4

  • ITIL’s new Service Value Chain

  • The four dimensions of Service Management

  • The 34 ITIL practices, with a focus on 18 of these

  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value



WHO THIS COURSE IS FOR

  • Anyone looking for IT Service Management education and an understanding of how to provide business value

  • Anyone who is looking to upgrade their ITIL v3 certification and knowledge



ABOUT THE EXAM

  • A 60-minute, 40 question, multiple-choice exam will be scheduled and completed online

  • A passing mark of 65%

  • Exam options:

(1) Paper based exam on 15/04/2019, 9am - 12pm

(2) Online proctored exam - $35 additional fee


IF YOU ARE ALREADY ITIL V3 or ITIL 2011 CERTIFIED

Due to the structure of ITIL 4 Foundation, there is no specific transition module at the Foundation level. There is a large amount of new material in the ITIL 4 Foundation therefore there is a single exam to assess learners knowledge of the new ITIL 4 Foundation guidance. We encourage you to join this 2-days course to obtain a full comprehension of the new ITIL 4 concepts.


ABOUT ITIL 4 CERTIFICATION SCHEMA

The rest of the ITIL 4 courses are introduced in late 2019, there will be a “bridging” course available to those individuals who have acquired 17 credits in the ITIL v3 certification scheme. IT professionals are encouraged to continue to participate in the v3 certification program.

The ITIL Certification Scheme comprises of the following levels:

  1. ITIL Foundation

  2. ITIL Specialist modules : (1) ITIL Strategist, (2) ITIL Leader, (3) ITIL Master

One of the main characteristics of the new ITIL 4 certification scheme is that it is now formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). These two streams are intended to provide end-learners with greater clarity about how and where they can improve their skills and set them apart from peers.


Please consult IT Chapter courses cancellation policy : http://itchapter.com/training/cancellation-policy


Questions? email us: contact@itchapter.com We will respond promptly!


ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

Date and Time

Location

IT Chapter

204 Rue du Saint-Sacrement

Suite 300

Montréal, Qc H2Y 1W8

Canada

View Map

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