US$3,200

ITIL® Expert Capability Path Self-Study (5 courses + exams)

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Description

ITIL® Intermediate level

ITIL® Intermediate level has a modular structure with each module holding a different focus. Candidates can take the four Intermediate qualifications. The Intermediate modules go into more detail than the Foundation level, and is an industry-recognized qualification.

ITIL® Expert Level

The ITIL® Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL® Scheme in its entirety. Achieving this level of ITIL® qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management field. Candidates who achieve ITIL® Expert level will also satisfy the prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.

1) ITIL® Intermediate Release, Control and Validation eLearning & Certification (RCV) - E-learning

Course Description:
This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Release, Control and Validation and service operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice, Service Operation principles, purpose and objective
  • Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
  • The activities, methods and functions used in each of the Release, Control and Validation processes
  • The application of Release, Control and Validation processes, activities and functions to achieve operational excellence
  • How to measure Release, Control and Validation performance
  • The challenges, critical success factors and risks related with Operational Support and Analysis
  • An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes
  • The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle
  • Technology and implementation considerations surrounding Release, Control and Validation
  • Challenges, critical success factors and risks associated with this module.

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
It is highly recommended that you read the AXELOS® Release, Control and Validation book prior to commencement of this program.

Prerequisites:
The ITIL® v3 or ITIL® 2011 Foundation certificate.

Target Audience:

  • Individuals who want to purse the intermediate and advanced level ITIL® certifications
  • Individuals who require a deeper understanding of the Service Operation & Continual Service Improvement stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

Description:
The price for this training includes 90-days access to the eLearning course and exam.

2) ITIL® Intermediate Planning, Protection and Optimization (PPO) eLearning & Certification

Course Description:
This online learning course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle.

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle
  • Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions
  • Measure the success of Planning, Protection and Optimization by applying key metrics
  • Utilize capacity and availability management to realize successful Service Design
  • Ensure that services are fit-for-purpose and fit-for-use
  • Identifying and mitigating risks
  • Apply Continual Service Improvement.

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
It is highly recommended that you read the AXELOS® Planning Protection and Optimization book prior to commencement of this program.

Prerequisites:
The ITIL® v3 or ITIL® 2011 Foundation certificate.

Target Audience:

  • Individuals who want to purse the intermediate and advanced level ITIL® certifications
  • Individuals who require a deeper understanding of the Service Operation & Continual Service Improvement stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

Description:
The price for this training includes 90-days access to the eLearning course and exam.

3) ITIL® Intermediate: Service Offerings and Agreements (SOA) eLearning & Certification

Course Description:
This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle
  • Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
  • The activities, methods and functions used in each of the Service Offerings and Agreements processes
  • The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
  • How to measure Service Offerings and Agreements performance. The importance of IT Security and how it supports Service Offerings and Agreements
  • Understanding technology and implementation requirements in support of Service Offerings and Agreements
  • The challenges, critical success factors and risks related with Service Offerings and Agreement.

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
It is highly recommended that you read the AXELOS® Service Offerings and Agreements book prior to commencement of this program.

Prerequisites:
The ITIL® v3 or ITIL® 2011 Foundation certificate.

Target Audience:

  • Individuals who want to purse the intermediate and advanced level ITIL® certifications
  • Individuals who require a deeper understanding of the Service Design & Service Strategy stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

Description:
The price for this training includes 90-days access to the eLearning course and exam.

4) ITIL® Intermediate Operational Support and Analysis (OSA) eLearning & Certification

Course Description:
This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice, Service Operation principles, purpose and objective.
  • Knowing the important role of Operational Support and Analysis in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.
  • The activities, methods and functions used in each of the Operational Support and Analysis processes.
  • The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence.
  • How to measure Operational Support and Analysis performance.
  • The importance of IT Security and how it supports Operational Support and Analysis.
  • Understanding technology and implementation requirements in support of Operational Support and Analysis.
  • The challenges, critical success factors and risks related with Operational Support and Analysis.

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
It is highly recommended that you read the AXELOS® Operational Support and Analysis book prior to commencement of this program.

Prerequisites:
The ITIL® v3 or ITIL® 2011 Foundation certificate.

Target Audience:

  • Individuals who want to purse the intermediate and advanced level ITIL® certifications.
  • Individuals who require a deeper understanding of the Service Operation & Continual Service Improvement stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization.
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules.
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite.

Description:
The price for this training includes 90-days access to the eLearning course and exam.

5) ITIL® Expert Managing Across the Lifecycle (MALC) eLearning

Course Description:
This online learning course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Managing Across the LifeCycle of services and service delivery. The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on eLearning environment.

This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Prepare for and take the ITIL® MALC Qualification: Managing Across the Lifecycle Certification Exam
  • Identify key business and management issues in IT Service Management
  • Manage the planning and implementation of IT Service Management
  • Implement Strategic Change Management and Risk Management
  • Handle organizational challenges and assess services

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
Additional reference materials are not required for this course.

Prerequisites:
Seventeen (17) credits from the ITIL® qualifications are needed to take the ITIL® Managing Across the LifeCycle Exam.

Target Audience:

  • IT professionals who have completed various modules from the Capability and Lifecycle modules and need to understand how all the stages and processes integrate into a cohesive package.
  • Individuals wanting to progress to ITIL® Expert in IT Service Management (for which this is the final mandatory module).

Description:
The price for this training includes 90-days access to the eLearning course and exam.


Contact details :

If you have any question please contact or email:

Telephone : 514-868-2116

E-mail: contact@itchapter.com

* ITIL® is a registered Trade Mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited.

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