ITIL® Expert Managing Across the Lifecycle (MALC): self-study online course...

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Course Description:
This online learning course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Managing Across the LifeCycle of services and service delivery. The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on eLearning environment.

This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Prepare for and take the ITIL® MALC Qualification: Managing Across the Lifecycle Certification Exam
  • Identify key business and management issues in IT Service Management
  • Manage the planning and implementation of IT Service Management
  • Implement Strategic Change Management and Risk Management
  • Handle organizational challenges and assess services

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
Additional reference materials are not required for this course.

Seventeen (17) credits from the ITIL® qualifications are needed to take the ITIL® Managing Across the LifeCycle Exam.

Target Audience:

  • IT professionals who have completed various modules from the Capability and Lifecycle modules and need to understand how all the stages and processes integrate into a cohesive package.
  • Individuals wanting to progress to ITIL® Expert in IT Service Management (for which this is the final mandatory module).

The price for this training contains 3 months access to the eLearning course and exam.

Contact details :

If you have any question please contact or email:

TELEPHONE: 514-868-2116


ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

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