US$760

ITIL®Intermediate Capability Path (SOA): self-study online course & exam,90...

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Description

Course Description:
This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle

  • Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes

  • The activities, methods and functions used in each of the Service Offerings and Agreements processes

  • The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence

  • How to measure Service Offerings and Agreements performance. The importance of IT Security and how it supports Service Offerings and Agreements

  • Understanding technology and implementation requirements in support of Service Offerings and Agreements

  • The challenges, critical success factors and risks related with Service Offerings and Agreement.

Delivery:

e-Learning

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
It is highly recommended that you read the AXELOS® Service Offerings and Agreements book prior to commencement of this program.

Prerequisites:
The ITIL® v3 or ITIL® 2011 Foundation certificate.

Target Audience:

  • Individuals who want to purse the intermediate and advanced level ITIL® certifications

  • Individuals who require a deeper understanding of the Service Design & Service Strategy stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization

  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules

  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

Examination Details :

Certification Exam

  • The format of the examination consists of a closed book paper of 8 multiple-choice complex questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed an additional 30 minutes and allowed use of a dictionary). The passing mark is 70% or more than 28 correct answers.

Web-Proctored Exams

We will issue you a voucher to take an exam at the location and time of your convenience. You need to have a computer with a webcam and high-speed internet connection to be able to use remotely proctored examinations. Live proctor will access to your exam as you take it so they can monitor the exam environment through your computer's webcam and microphone. It's just like having the proctor in the exam room with you but you don't need to travel. Web-Proctored exams must be booked in advance so that live proctor is scheduled.

Contact details :

If you have any question please contact or email:

TELEPHONE: 514-868-2116

E-mail: contact@itchapter.com

Disclaimer : ITIL® is a registered trade mark of AXELOS Limited.

Course ID: IT_Chapter_ITIL_Intermediate_Capability_ITC2016

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