$10

KLSBEC Business Fundamentals - Sales and Customer Retention

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Location

Lindsay Library Branch

190 Kent Street West

Downstairs Meeting Room

Lindsay, ON K9V 2Y6

Canada

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Event description
Sales and customer retention go hand in hand. Have a great customer experience keeps them coming back!

About this Event

When it comes to Sales there are two types of potential customers - Leads and Prospects. Leads have expressed interest in your company or services through behaviours like visiting your website, following you on social media or subscribing to your blog. Prospects align with the persona of your target buyer. Customer Retention is a process developed to create value for a customer to encourage them to return.

Topics covered:

• Sales prospecting techniques

• Determining the quality of the lead

• Get connected

• Evaluate and qualify needs

• Closing the sale

• Customer retention strategies

NOTE: Please bring your laptop. Wifi access will be available. Feel free to bring along refreshments.

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Date and Time

Location

Lindsay Library Branch

190 Kent Street West

Downstairs Meeting Room

Lindsay, ON K9V 2Y6

Canada

View Map

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