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Knowledge-Centered Service v6 Practices Workshop - Sept 2017 Quebec City

Coveo

Tuesday, 26 September 2017 at 9:00 AM - Thursday, 28 September 2017 at 3:00 PM (PDT)

Knowledge-Centered Service v6 Practices Workshop -...

Ticket Information

Ticket Type Sales End Price Fee Quantity
Register Ended US$1,500.00 US$0.00
KCS v6 Certification Exam Ended US$550.00 US$0.00

Share Knowledge-Centered Service v6 Practices Workshop - Sept 2017 Quebec City

Event Details

KCS v6 Practices

 

Learn the key deliverables required to implement KCSv6 by The Consortium for Service Innovation including:

  • Best practices for measuring knowledge activity, performance and value
  • Techniques for insuring knowledge base quality without review queues
  • Processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content
  • How to manage a KCSv6 adoption, avoiding mistakes others have made

Cost: $1,500.00 USD per person. Optional exam certification immediately following for an additional cost of $550 USD.  Please purchase both tickets if registering for the exam. (Travel and lodging not included) 
Format: Delivered on-site by a certified KCS v6 Trainer 
Location: Coveo corporate office - Quebec City
Duration: 2.5 days  
Language: English 
Lunches and refreshments: Provided for free (inform us of any allergies or restrictions) 

Lodging: Coveo has a corporate rate at Hotel Alt

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Have questions about Knowledge-Centered Service v6 Practices Workshop - Sept 2017 Quebec City? Contact Coveo

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When & Where


Coveo Solutions Inc.
3175 des Quatre-Bourgeois
Quebec City, QC G1W 2K7
Canada

Tuesday, 26 September 2017 at 9:00 AM - Thursday, 28 September 2017 at 3:00 PM (PDT)


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Organizer

Coveo

Coveo is dedicated to helping organizations upskill for growth by ensuring that every employee, support agent, customer, and website visitor can easily find more relevant information and people—enhancing their skills for the task at hand.

Coveo's intelligent search technology adds the value of rich content and insights to CRM, customer service applications, intranets and websites. Coveo securely connects with your legacy and cloud systems, and provides unified search, dynamic 360-degree views of information, and contextual, proactive recommendations of relevant content and experts using powerful analytics.

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Knowledge-Centered Service v6 Practices Workshop - Sept 2017 Quebec City
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