Leadership Skills for Supervisors: Communication, Coaching & Conflict

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Sherwood Park & District Chamber of Commerce

100 Ordze Avenue

Sherwood Park, AB T8B 1M6


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Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This one-day course will give you the skills in communication, coaching and conflict that you need to be successful.

This one-day workshop will help you:

  • Learn ways to prioritize, plan and manage your time.

  • Identify your primary leadership style.

  • Develop some flexibility to use other leadership styles.

  • Determine ways you can meet the needs of employees and co-workers through communication and coaching.

  • Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.

Course Overview

You will spend the first part of the day getting to know other participants and discussing what will take place during the workshop. You will also have an opportunity to identify your personal learning objectives.

Pre-Assignment Review

To begin the course, you will review your pre-assignment, which asks you to consider where you currently are as a leader and where you want to go.

What’s Your Type? How About Mine?

In this session, you will complete a self-assessment to help you identify your leadership style.

Understanding Leadership

This session will explore several different leadership models, including Situational Leadership II® and servant leadership. Onboarding, orientation and performance management will also be covered.

Managing Your Time and Your Energy

In this session, you will learn how to get organized, set goals, and manage your time.

The Commitment Curve

Next, you will learn about the commitment curve and how to use it to build employee engagement.

Employee Development Models

This session will give you a model for effective coaching. “You” and “I” messages will also be discussed, along with the consequences and benefits matrix.

Dealing with Conflict and Difficult Issues

In this session, you will learn seven techniques for resolving conflict.

What Successful Leaders Do

The course will wrap up with a look at practices of successful leaders and organizations.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

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Sherwood Park & District Chamber of Commerce

100 Ordze Avenue

Sherwood Park, AB T8B 1M6


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