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LEADING IN A CONTINUOUS IMPROVEMENT CULTURE: ENGAGING AND COACHING PROBLEM...

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Calgary Petroleum Club

329 5 Avenue Southwest

The President's Room

Calgary, AB T2P 0L5

Canada

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Refunds up to 7 days before event

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Workshop Purpose and Benefit


Are you a mid-level manager or leader in an organization that is focusing on employee engagement to develop a continuous improvement culture? Are you wondering how this new management environment will change your role and how you can contribute? Though it may not have been said, you are critical to the success of the transition to a continuous improvement culture.


The New Problem Solving Role of the Mid-level Performance Improvement Leader:

Use value-stream thinking to identify problems at process level that are affecting operational performance

Give employees responsibility for addressing the right process-level problems at the right places in the workflow

Model, teach and insist on Plan-Do-Check-Adjust problem solving based on grasp of the actual conditions of problems

Create fundamentally different relationships with employees and others that focus on coaching and developing their problem solving capability


This program is designed to describe this new role you can play as a leader in a program solving culture. It will also introduce skills that will help you be effective in that role and give you opportunities to practice them.


This workshop is ideal for middle managers, first-line supervisors, process owners, project team leaders and internal consultants, coordinators and coaches in organizations working to develop continuous improvement cultures. It will also help those responsible for developing lean/CI leaders in their companies.


WORKSHOP OVERVIEW


Key Topics and Skill Building Activities: Day One

Conditions in a management environment that enable and encourage continuous improvement and problem solving by employees

How managers can facilitate continuous improvement by employees by being performance improvement leaders

The type of problem solving that is essential for creating and sustaining a continuous improvement culture

How to engage employees by deploying meaningful problem solving responsibility


Key Topics and Skill Building Activities: Day Two

Most important ways leaders can show respect for employees

How to talk with employees in ways that engage their problem solving thinking

The difference between coaching for correction and coaching for development of problem solving capability

How to coach by asking and listening rather than telling


The content of the program will be based on experience at Toyota Motors Japan and North America as well as years of supporting other companies in their efforts to create continuous improvement cultures.


Instructional methods will include description of the key functions in the new problem solving role of the continuous improvement leader, illustration and discussion of the thinking behind the functions, demonstration of needed skills and tactics, exercises to practice use of said skills and tactics, and feedback and reflection on participants’ performance and experience in the exercises.





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Date and Time

Location

Calgary Petroleum Club

329 5 Avenue Southwest

The President's Room

Calgary, AB T2P 0L5

Canada

View Map

Refund Policy

Refunds up to 7 days before event

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