Technology plays a huge role in the delivery of government services at the local, regional, and national level. Citizens expect a consumer-level experience at an affordable price point. They also hold government agencies to a higher standard of data privacy and protection than all of the other services they consume online. All this at a time when the Internet of Things provides the opportunity to sensor-enable almost any municipal process from balancing swimming pool chemicals to intelligent traffic signalling. Join Shari Wallace as she provides insight into all these exciting changes and how technology is advancing in the public sector.

Shari Wallace is a technology vetern who works for the City of Burnaby as their CIO. During this event, she will share lessons she has learned through the years, what has worked for her in this industry, what she wishes she had done better, and contrast her experiences in the public vs private sector looking back in her career. She will tell also tell us about what skills and capabilities will help any technology leader be successful and what pitfalls to avoid - with the help of hindsight.