Level 2 City of Toronto-De-escalation Training for Street-Front Retailers
Level 2 City of Toronto-De-escalation Training for Street-Front Retailers
Thu, Aug 18, 2022 12:00 PM EDT (-04:00)
Free
Level 1 City of Toronto-De-escalation Training for Street-Front Retailers
Date and time
Location
Online event
Learn how to use customer service and supportive communication for de-escalation in your workplace.
About this event
During these challenging times, stress levels are higher for everyone. In this
webinar, we'll explore using supportive communication and de-escalation skills
in the era of COVID-19 as well as with individuals who may be
street-involved or displaying agitated behaviours.
Each session has a maximum of 25 attendees.