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Level 1 City of Toronto-De-escalation Training for Street-Front Retailers

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Thank you for your interest in the City of Toronto's De-Escalation for Street-Front Retailers Webinar. This session is currently full, or has passed. We invite you to sign up for any of the other sessions that are available.

Jan 27

Level 1 City of Toronto-De-escalation Training for Street-Front Retailers

Learn how to use customer service and supportive communication for de-escalation in your workplace.

By City of Toronto Economic Development & Culture

When and where

Date and time

Fri, 27 January 2023, 12:00 PM – 2:00 PM EST

Location

Online

About this event

During these challenging times, stress levels are higher for everyone. In this webinar, we'll explore using supportive communication and de-escalation skills with individuals who may be displaying agitated behaviours in your business or who may be street-involved.

Each session has a maximum of 25 attendees. If the session is full, please use the waitlist function and tickets can be released.