Free

LGBT+ Inclusion Training for Niagara's Tourism Industry

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White Oaks Resort & Spa

253 Taylor Road

Niagara-on-the-Lake, ON L0S 1J0

Canada

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In partnership with Tourism HR Canada (THRC) and the Government of Canada, CGLCC will be conducting a series of LGBT+ Inclusion Training sessions for the tourism industry in March. These sessions are open to anybody in the tourism industry interested in serving the LGBT+ traveller. The sessions are offered at no charge (regular $234.95).

The online training focuses on LGBT+ inclusion in the workplace, including federal and jurisdictional legislation, and is a precursor to the workshop.

The workshop, which is interactive and includes a take-away workbook, includes the following:

  • Provides an introduction to terms and definitions regarding the diversity of LGBT+;

  • Discusses the impact of homophobia, transphobia, and heterosexism in the workplace;

  • Discusses why safe space is important and what it looks like;

  • Reviews the bottom line, specifically the internal and external benefits of LGBT+ inclusive space;

  • Introduces new strategies when interacting with LGBT+ employees and customers;

  • Provides an opportunity to put new concepts and learning into practice;

  • Gives staff an opportunity to brainstorm ways to create LGBT+ inclusive spaces both proactively and reactively;

  • Links training to provincial and federal policies and legislation.


Who Should Attend?

This program was developed for application at all levels of an organization: senior executives, managers, human resources, customer service representatives, front-line staff and various other employee groups within your organization.

CGLCC’s LGBT+ Inclusion Training for the Tourism Industry will set the groundwork for a personal and organizational action plan to create an LGBT+ inclusive organization.

For more information, please visit www.cglcc.ca/tourism

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Location

White Oaks Resort & Spa

253 Taylor Road

Niagara-on-the-Lake, ON L0S 1J0

Canada

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