$30

Lunch & Learn: Strategies for an Amazing Customer Experience

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Betty's Restaurant

8921 Sodom Road

Niagara Falls, ON L2E 6S6

Canada

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Refunds up to 1 day before event

Eventbrite's fee is nonrefundable.

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Is your Customer Experience happening by DEFAULT or by DESIGN?

The customer experience (CX) is your customers’ perception of how your company makes them feel. The way you make people feel drives their behaviors and creates memories that can either be AMAZING, or…. not so amazing!


At this seminar, you will learn:

  • Key elements of the CX & Design thinking methodology

  • The framework needed to start the CX Design process in 2020

  • CX strategies you can implement NOW that will drastically improve CX and Profitability in 2020!

  • How to action the CX results you already have and avoid costly pitfalls

  • How customer-centric organizations will drive competitive advantage

  • How innovative CX technologies can boost business results upwards of 20% in just one year!

  • And more...

Presented by: Crystal D'Cunha, President & CEO, The Inside View

Sponsored by: YMCA Niagara

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Date and Time

Location

Betty's Restaurant

8921 Sodom Road

Niagara Falls, ON L2E 6S6

Canada

View Map

Refund Policy

Refunds up to 1 day before event

Eventbrite's fee is nonrefundable.

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