Enhancing Internal and External Customer Service through “Personality Dimensions”
September 14, 2016 9:00am - 12:00pm
Ever wonder why some people think and behave so differently to you? Would you like to understand yourself or others better and/or help others in your organization understand how to do this? Personality Dimensions ® is a self-discovery instrument designed to help you accomplish this goal. that builds on the theories of Hipprocrates, Plato, Aristotle and more recent self-assessment tools including Myers Briggs Temperament Indicator (MBTI), True Colors™, and others.
Personality Dimensions staff training can reduce stress levels, increase retention, enhance customer service, reduce organizational conflicts and even increase sales for your organization.
Increasing Employee Effectiveness in Tough Economic Times
October 12, 2016 9:00am - 12:00pm
The pressures of the current economic situation means doing more with less. Increased demands on managers, supervisors, and front line staff often results in reduced productivity, increased sick time, and lower morale. This workshop provides practical strategies to reduce and manage stress, to improve focus and energy, and to build a supportive workplace to keep your people on task and on target.
Leadership and EQ
November 16, 2016 9:00am - 12:00pm
EQ It is the core leadership skill because it regulates your self-management and all your thoughts, behaviours and responses to other people.
You are not a machine; you as a leader are an individual who can be as emotionally swayed as anyone else.
People who are successful are those who have an optimistic attitude, right kind of flexibility in thoughts, a quick learning attitude and emotionally balanced. An emotionally balanced professional has the ability to cope up with uncertainty and imperfection. They are not very judgmental and believe in win-win situation. They like to groom others, respect people and treat others as 'humans'. They have the ability to cope up with all kinds of situation whether it's about managing a bad boss or an undisciplined subordinate or a high demanding job. Also today the definition of leadership has changed in a way that it has become more people focused. A person having a good understanding of EQ can only be a good team player and hence an effective team leader. This session throws some light on how effective leaders demonstrate EQ and what dimensions of EQ are highly important for effective leadership.
Increasing Productivity and Performance through Positivity
December 14, 2016 9:00am - 12:00pm
“Think you can or think you can’t. Either way you’re right” (Henry Ford). This workshop focuses on strategies to build the capacity to focus on the results desired rather than being stuck on negative and unproductive patterns of thinking and behaving. By understanding why and how this works and through hands on exercises to develop “positivity” skills, Managers and Supervisors will be able to lead their teams to a better bottom line while increasing employee satisfaction.
Styles and Strategies for Dealing with Conflict
January 18, 2017 9:00am - 12:00pm
Leadership and conflict go hand-in-hand. Leadership is a full-contact sport; you need to address conflict in a healthy, productive fashion. The issues surrounding conflict resolution can be best summed-up by adhering to the following ”Don’t fear conflict; embrace it – it’s your job.” While you can try and avoid conflict, you cannot escape conflict. The fact of the matter is conflict in the workplace is unavoidable. It will find you whether you look for it not. The ability to recognize conflict, understand the nature of conflict, and to be able to bring swift and just resolution to conflict will serve you well as a leader – the inability to do so may well be your downfall. Perhaps most importantly for leaders, good conflict resolution ability equals good employee retention. Leaders who don’t deal with conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment.
Four Sure-fire Relationship Skills for Work and Life
February 15, 2017 9:00am - 12:00pm
At the heart of many conflicts between people, whether in personal or workplace relationships, lie ways of communicating and interacting that, if left unchecked, lead to the destruction of the relationship. This workshop focuses on skills to address these issues. These Four Key Relationship Skills will teach you how to convey meaning without criticism, accept feedback without becoming defensive, become more accepting of the behaviour and character of others, and to stay open and resilient when times get tough. This workshop provides and understanding of the importance of these skills and practical ways to learn and use them.
Using MBTI to Understand & Appreciate Workplace Differences
March 15, 2017 9:00am - 12:00pm
If you have done Personality Dimensions this is a great next step. Workplace teams are becoming increasingly varied and complex in response to today’s global business environment. How can you cut through the inherent complexity and increase the effectiveness of your teams? The Myers-Briggs Type Indicator® (MBTI®) instrument, the world’s most widely used personality assessment, offers individuals and teams a greater understanding of their own and others’ personality preferences. Through greater insight into the differences in personality preferences, team members can improve communication, reduce conflict and stress, and ultimately work together more effectively.
As individuals, we are each complex and adaptable, and one’s behavior may not reflect natural preferences but rather the demands of the situation and the ways one has developed.
Becoming an Employer of Choice – Human Resources Skills Essentials
April 17, 2017 9:00am - 12:00pm
By becoming an “employer of choice”, you can attract and retain top notch talent for your business or organization. Appreciative Inquiry is a tool that can be used to transform your organizational culture
Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organizational change that will strengthen relationships.
Organizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what works as opposed to what's wrong will transform the individuals and thus transform the organization.
YOU MAY BE ELIGABLE TO FOR THE CANADA JOB GRANT!
Go to: www.esdc.gc.ca/en/job_grant/index.page for more information