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Managing Difficult Clients and Situations - Public Workshop
Wed, 9 November 2016, 9:00 AM – 4:30 PM EST
Managing Difficult Clients and Situations
Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.
This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.