$100 – $200

Managing IT Professionals for the Non-IT Professional

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Hilton Garden Inn

746 Old Hespeler Road

Cambridge, ON N3H 5L8

Canada

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Refunds up to 30 days before event

Eventbrite's fee is nonrefundable.

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Description

The CEO’s Survival Guide to Managing IT

Are you a non-IT professional who manages IT Staff? Are you semi-knowledgeable about IT but have become "out of touch" over the years and would like to see a forty-thousand-foot view of expected IT activities? Have you been assigned the role of managing IT staff because you are in a senior position and are considered the most "IT Savvy" but really are not able to tell how well or poorly the IT system is running?

If you answered yes to any of these questions, then this is the job for you.

Robert Jolliffe, an IT professional with 15 years hands on experience managing developers, network engineers and ERP business analyst staff. Robert is also a former professor in the school of business at Conestoga

This workshop is intended for business professionals responsible for supervising a team of IT staff. It is not intended for main line IT professionals, except those that manage a team beneath them. Most companies would send an office manager, Operations manager, CFO or Controller to this training. Small business owners may also be interested.

The information provided will be at a high level, intended to introduce non-IT professionals to the concepts of IT. A workbook will be provided, which will include exercises for the group. You will share (confidentially) with your peer’s information such as your salary ranges for IT professionals, total IT spend etc… A week before the training you will receive a package including a list of information that will be required.


Students will learn the following and have a chance to compare with their peers:

  • An overview of the requirements of a standard IT infrastructure
  • Examples of risks to business today, and the real-world likelihood of their occurrence
  • A review of the best case/worst case costs of different kinds of IT catastrophes
  • Students will conduct an exercise to determine real cost of downtime
  • The different kinds of IT Staff Trades and Professions
  • Students will document which kinds and how many they employ
  • Opportunity Costs vs Real Costs discussed and reviewed
  • The different kinds of IT arrangements - both with internal and external providers
  • The target Labour to Computer ratios for South Western Ontario
  • The target capital investments for South Western Ontario
  • The different kinds of computer equipment and technology in current use
  • Students will document their inventory
  • Upcoming important deadlines for technology will be discussed
  • The Key Performance Indicators for an IT department
  • Students will document which KPI they track
  • What tools are required within your IT department to capture KPI
  • Students will document their internal tools
  • Improving IT performance
  • Recommended approach to improve the IT performance of your team
  • Students will receive recommended scorecard and review questions for IT teams



Outcomes
Students attending this class should be able to:

  • Balance their IT costs with their business performance to maximize value
  • Identify major risks to business continuity and understand what plans need to be in place to address them
  • Understand the minimum standards their IT staff should follow
  • Understand what level of investment they should be making into IT
  • Be able to measure the performance of their IT staff
  • Benchmark themselves against a group of peers
  • Balance their IT costs with their business performance to maximize value
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Date and Time

Location

Hilton Garden Inn

746 Old Hespeler Road

Cambridge, ON N3H 5L8

Canada

View Map

Refund Policy

Refunds up to 30 days before event

Eventbrite's fee is nonrefundable.

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