$25

Mastering Soft Skills: Conflict Management

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215 Spadina Ave

CSI Innovation Lab, 4th Floor

Toronto, ON M5T 2C7

Canada

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Whether you’re an arts administrator, artist or creative entrepreneur, soft skills are vital to your career development and success.

Mastering Soft Skills workshops, presented by the Art of Customer Service, will walk you through best practices to enhance your work ethics, communication and interpersonal skills.

This three-part series will incorporate hands-on activities and provide useful tips that you can use to manage relations with peers, customers, clients and your work.

Mastering Soft Skills workshops:
Listening Skills November 2, 2:00pm - 5:00pm
Pride in Your Work November 9, 2:00pm - 5:00pm
Conflict Management November 16, 2:00pm - 5:00pm

Space is limited for each workshop.
Wheelchair accessible with some assistance required.



About Confilct Management Workshop:

This workshop will focus on conflict prevention as well as conflict resolution. Tips, strategies and techniques for both will be presented, discussed and practiced. Artistic and other activities will be used to enhance our understanding of conflict and enable us to experience an improved relationship.

Through this workshop we will discuss the fundamental elements of:

  1. conflict as help or hindrance to good relationships
  2. understanding perspective
  3. how we can prepare to prevent conflict
  4. when can we choose to avoid conflict
  5. conflict resolution as a means to deepening relationships


About the Art of Customer Service:

The Art of Cutomer Services's mission is to provide a unique training program where the primary focus is on building relationships - the basis for outstanding customer service. They teach the knowledge, skills, and attitudes necessary for superior interactions in ways that make the program engaging, respectful and fun.

The Art of Customer Service

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215 Spadina Ave

CSI Innovation Lab, 4th Floor

Toronto, ON M5T 2C7

Canada

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