$25 – $60

Mastering Soft Skills: Listening Skills

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215 Spadina Ave

CSI Innovation Lab, 4th Floor

Toronto, ON M5T 2C7

Canada

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Whether you’re an arts administrator, artist or creative entrepreneur, soft skills are vital to your career development and success.

Mastering Soft Skills workshops, presented by the Art of Customer Service, will walk you through best practices to enhance your work ethics, communication and interpersonal skills.

This three-part series will incorporate hands-on activities and provide useful tips that you can use to manage relations with peers, customers, clients and your work.

Mastering Soft Skills workshops:
Listening Skills November 2, 2:00pm - 5:00pm
Pride in Your Work November 9, 2:00pm - 5:00pm
Conflict Management November 16, 2:00pm - 5:00pm

Space is limited for each workshop.
Wheelchair accessible with some assistance required.
$60 for all three workshops OR $25/workshop.



About Listening Skills Workshop:

This workshop will include presentations and discussions, as well as artistic and other activities, to enhance your understanding of listening. You will learn about the three levels of listening and practice active listening in some practical exercises.

This workshop will cover the fundamental elements of:

  1. what are the levels of listening; when and how to move between them
  2. what blocks our ability to listen?
  3. active listening as a tool for improved interactions


About the Art of Customer Service:

The Art of Cutomer Services's mission is to provide a unique training program where the primary focus is on building relationships - the basis for outstanding customer service. They teach the knowledge, skills, and attitudes necessary for superior interactions in ways that make the program engaging, respectful and fun.

Art of Customer Service

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215 Spadina Ave

CSI Innovation Lab, 4th Floor

Toronto, ON M5T 2C7

Canada

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