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Mastering Soft Skills: Pride in Your Work

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215 Spadina Ave

CSI Innovation Lab, 4th Floor

Toronto, ON M5T 2C7

Canada

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Whether you’re an arts administrator, artist or creative entrepreneur, soft skills are vital to your career development and success.

Mastering Soft Skills workshops, presented by the Art of Customer Service, will walk you through best practices to enhance your work ethics, communication and interpersonal skills.

This three-part series will incorporate hands-on activities and provide useful tips that you can use to manage relations with peers, customers, clients and your work.

Mastering Soft Skills workshops:
Listening Skills November 2, 2:00pm - 5:00pm
Pride in Your Work November 9, 2:00pm - 5:00pm
Conflict Management November 16, 2:00pm - 5:00pm

Space is limited for each workshop.
Wheelchair accessible with some assistance required.




About Pride in Your Work Workshop:

This workshop begins with an artistic activity and moves on to discussions about pride (too much, too little?) in our work and our attitude towards our work. We finish with how pride and attitude can lead to increased job satisfaction. Practical exercises will be used to relate the material to concrete situations.

Through this workshop we will discuss the fundamental elements of:

  1. Attitude and its effect on relationships with clients and colleagues
  2. Expressing your creative vision
  3. Unpacking the upside and downside of pride in one’s work
  4. How pride and attitude affects our job satisfaction


About the Art of Customer Service:

The Art of Cutomer Services's mission is to provide a unique training program where the primary focus is on building relationships - the basis for outstanding customer service. They teach the knowledge, skills, and attitudes necessary for superior interactions in ways that make the program engaging, respectful and fun.

The Art of Customer Service

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215 Spadina Ave

CSI Innovation Lab, 4th Floor

Toronto, ON M5T 2C7

Canada

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