Montreal - SRA Empathy & Service Sense (session given in English), August 2...

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Location

Location

L'Oreal Canada

1500 Robert-Bourassa

Suite 600

Montreal, Quebec H3A 3S7

Canada

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

What is Selective Retail Academy (SRA)?

A revolutionary educational program that aims at empowering beauty experts with soft skills to provide the most engaging and memorable customer experience and achieve Retail Excellence.

1-day in-class training:

THE POWER OF EMPATHY

How to CONNECT better

Objectives:

  • Understanding what is empathy and what it is not
  • Understanding how empathy can make a difference in your life and your work
  • Discover the 3X3 empathy factors
  • Practice some of the 3X3 empathy factors

SERVICE SENSE

How to better SERVE

Objectives:

  • Discuss standard service expectations
  • Understand the competitive advantage that drives customer satisfaction and loyalty
  • Create a memorable and positive experience for your customers
  • Putting empathy at the center of service


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Date and Time

Location

L'Oreal Canada

1500 Robert-Bourassa

Suite 600

Montreal, Quebec H3A 3S7

Canada

View Map

Refund Policy

Refunds up to 30 days before event

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