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MSBC Seminar: Emotional Intelligence - The Key Small Business Competency

Markham Small Business Centre

Thursday, 12 April 2018 from 10:00 AM to 12:00 PM (EDT)

MSBC Seminar: Emotional Intelligence - The Key Small...

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Seminar Registration 29 Registrations 12 Apr 2018 Free  

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Emotional Intelligence - THE Key Small Business Competency

  • More than any other factor, EI accounts for up to 90% of success in business.
  • 50% of new managers fail within 18 months.
  • 90% of these failures are NOT related to IQ or technical skills.
  • Clients buy from people they trust - Period - Without question  EI directly impacts your ability to build, grow and sustain a solid client base.
  • Lack of EI can limit a person’s ability to get results.  This inability can limit, derail, or halt careers.


  • Define Emotional Intelligence and its impact on success in business.
  • List 16 core EI Skills and identify how they influence every business interaction
  • Learn how EI impacts self-confidence and building relationships.
  • Learn how EI skills impact your Decision Making, Risk Taking and Stress Management abilities.

Identify what EI skills are needed in each of the 3 stages of business:

  • Launching your new business 
  • Establishing your business client base
  • Growing your business (adding employees)

About the Speaker: Deanne Grove (president) and Jim Thomson (Executive Advisor)

With 50+ years experience in senior business leadership positions, Deanne and Jim have extensive experience in Adult Education, Facilitation, Coaching, Mentoring, HR, Labour relations, Corporate & Shareholder Relations, M&A. Distribution, Manufacturing and Services Industries. Successful entrepreneurs in Printing, Promotional, and Consulting businesses. 

Have questions about MSBC Seminar: Emotional Intelligence - The Key Small Business Competency? Contact Markham Small Business Centre

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When & Where

IBM Innovation Space - Markham Convergence Centre
3600 Steeles Avenue East
Markham, ON L3R 9Z7

Thursday, 12 April 2018 from 10:00 AM to 12:00 PM (EDT)

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Markham Small Business Centre

Markham Small Business Centre (MSBC) is an office of the City of Markham in partnership with the Government of Ontario, we are a member of the provincial Ontario Network of Entrepreneurs (ONE).  MSBC provides free and confidential business advice and information to entrepreneurs and small business owners through:

  • Group information/consultation sessions
  • One-on-one appointments
  • Educational seminars
  • Responding to business inquiries


Specializing in start-up and early stage growth, on topics such as:

  • Start-up regulations
  • Business planning
  • Marketing research and strategy
  • Understanding business financing
  • Business taxation
  • Youth entrepreneurship grants and programs


Let us help your business start or grow: | 905-477-7000 x6722 |

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MSBC Seminar: Emotional Intelligence - The Key Small Business Competency
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