OneEleven CS Sprint

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OneEleven CS Sprint

In collaboration with Practical CSM, upskill your Customer Success skills with OneEleven.

When and where

Date and time

Location

325 Front St W 325 Front Street West OneEleven - 4th Floor Toronto, ON M5V 2Y1 Canada

Map and directions

How to get there

About this event

In collaboration with Practical CSM, OneEleven is offering an exclusive program sprint for Customer Success (CS).

In this cohort, build a solid foundation on CS principles and learn best practices on how to better engage with your customers. Learn from seasoned veterans from the Practical CSM team and take part in one of the CS industry's most recognizable programs.

This 6-session sprint comes at no extra cost and comes with your OneEleven membership.

Details:

  • Days & Dates: sessions are hosted on Tuesdays and Thursdays starting on November 22
  • Time: 12pm-1 pm
  • Location: hybrid - sessions are primarily hosted in person at OneEleven, but will be made available online
  • Format: sessions will be done in a workshop format, while office hours and peer groups will also be made available

Why you should attend:

  • Upskill your CS talent and gain practical skills to help your venture (see topics below)
  • Learn from industry experts and other OneEleven member companies
  • Earn CS badges from OneEleven & Practical CSM

Who should attend:

  • OneEleven venture founders
  • CS teams
  • CS leads & contributors

Topics (do one or do them all):

  • Creating a Corporate Customer Success Management vision
  • Fundamentals of Customer Success Management
  • Customer Engagement Part 1: The Customer Success Onboarding Process
  • Customer Engagement Part 2: Creating and Implementing Watertight Adoption Plans
  • Customer Engagement Part 3: Working with Customers to Maximize Customer ROI
  • Customer Engagement Part 4: Measuring the Value of Customer Success Management

*Spaces are limited. Register to save your spot.