$28 – $33

Outstanding Customer Service In The Nonprofit Environment

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$28 – $33

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Staying Customer-Focused In The Nonprofit World

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Outstanding Customer Service In The Nonprofit World

The term “customer-focused” isn’t just for business anymore. Establishing a service culture in any organization is one of the most effective ways to boost donor satisfaction, keep your employees happy, and create a healthy work environment that enables your non-profit to thrive.

Join us for this 90 minute interactive ZOOM conversation on figuring out who your organization’s “customers” are and what they want from you. Discover what a customer-centric environment looks like (spoiler: it’s not just about the customers!) and how creating one could be the most important thing you ever do for your organization.

Learning objectives include:

● Knowing the four key elements of service culture

● Who your customers are and what they expect

● Knowing how to recover from a service breakdown

● How to perform a “service culture assessment

ABOUT YOUR TRAINER:

Frank Atnikov:

Small organizations don’t have it easy. Between juggling stakeholders and clients and chasing reports you can sometimes lose sight of your larger goals. As the founder of Frank Growth Solutions, Frank Atnikov helps bridge the gap between social good and business best practice.

An experienced facilitator, coach and consultant, Frank’s no-nonsense style brings fresh eyes to what’s holding you back. He works with organizations to design functional strategic plans and sustainable strategies to help them grow. His collaborative approach and practical workshops have helped dozens of small businesses, non-profits and entrepreneurs overcome their unique hurdles and flourish.

https://www.frankgrowthsolutions.ca/

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