Actions and Detail Panel
PIC North Toronto / York
Tue, 9 May 2017, 9:00 AM – 12:30 PM EDT
Ted Herbert, Manager of Change Organizational Effectiveness and Learning Unit, ServiceOntario
Dana Dean, Senior Advisor in the Organizational Effectiveness and Learning Unit, ServiceOntario
Ted will share insights about the ServiceOntario transformation journey, including some of the best practices, tools and resources that have helped managers lead their teams to deliver a comprehensive customer care model, service standards, money back guarantees, a consistent brand, and a values-based service culture.
MANAGER SELF-ASSESSMENT TOOL
Susan Leung, Senior Talent Management Consultant, Talent Management Branch, Centre for Leadership and Learning
Lisa MacNeill, Talent Management Coordinator, Talent Management Branch, Centre for Leadership and Learning
OPS Leadership Insights (OLI) is a tool that can be used for self-assessment and/or obtaining multiple sources of feedback on the OPS Leadership/Management competencies. The CFLL team will: describe what OLI is, the target audiences, and the benefits; discuss confidentiality; highlight resources available to support in the completion, and follow up of OLI; and Show you the assessments and reports.
Nisha Haji, Manager of Public Engagement and Education, Policy & Delivery, Cabinet Office
The Change Lab process and principles of a collaborative approach are being considered for many policy areas that cut across ministries and sectors where the problem is complex. Nisha will provide an overview of how the approach has been used to build relationships and prototype policy solutions with communities.
FRENCH LANGUAGE SERVICES
Kelly Burke, Assistant Deputy Minister, Office of Francophone Affairs, Co-Chair of the Markham French Language Services Implementation Committee and;
Daniel Niesing, Entrepreneur and Business Owner, Treasurer of the Association des francophones de la région de York, Co-Chair of the Markham French Language Services Implementation Committee
Designation of the City of Markham under the French Language Services Act (FLSA)