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Financial Services Commission of Ontario

5160 Yonge Street, 16th floor

Toronto, Ontario

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CHANGE MANAGEMENT

Ted Herbert, Manager of Change Organizational Effectiveness and Learning Unit, ServiceOntario

Dana Dean, Senior Advisor in the Organizational Effectiveness and Learning Unit, ServiceOntario

Ted will share insights about the ServiceOntario transformation journey, including some of the best practices, tools and resources that have helped managers lead their teams to deliver a comprehensive customer care model, service standards, money back guarantees, a consistent brand, and a values-based service culture.


MANAGER SELF-ASSESSMENT TOOL

Susan Leung, Senior Talent Management Consultant, Talent Management Branch, Centre for Leadership and Learning

Lisa MacNeill, Talent Management Coordinator, Talent Management Branch, Centre for Leadership and Learning

OPS Leadership Insights (OLI) is a tool that can be used for self-assessment and/or obtaining multiple sources of feedback on the OPS Leadership/Management competencies. The CFLL team will: describe what OLI is, the target audiences, and the benefits; discuss confidentiality; highlight resources available to support in the completion, and follow up of OLI; and Show you the assessments and reports.


CHANGE LAB

Nisha Haji, Manager of Public Engagement and Education, Policy & Delivery, Cabinet Office

The Change Lab process and principles of a collaborative approach are being considered for many policy areas that cut across ministries and sectors where the problem is complex. Nisha will provide an overview of how the approach has been used to build relationships and prototype policy solutions with communities.


FRENCH LANGUAGE SERVICES

Kelly Burke, Assistant Deputy Minister, Office of Francophone Affairs, Co-Chair of the Markham French Language Services Implementation Committee and;

Daniel Niesing, Entrepreneur and Business Owner, Treasurer of the Association des francophones de la région de York, Co-Chair of the Markham French Language Services Implementation Committee

Designation of the City of Markham under the French Language Services Act (FLSA)

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Location

Financial Services Commission of Ontario

5160 Yonge Street, 16th floor

Toronto, Ontario

Canada

View Map

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