Do I need prior AI knowledge?

No, this course is designed for beginners and those with basic tech experience.

Can this course be applied to remote or hybrid teams?

Yes, all tools and techniques are applicable in hybrid environments.

Is prior leadership experience required?

No, although helpful for understanding team dynamics.

Will I leave with an actionable plan?

Yes, participants develop an AI literacy improvement plan for their teams.

Can this be delivered in-house for my organization?

Yes, fully customized corporate sessions are available.

Will I receive a certificate?

Yes, a Course Completion Certificate will be provided.

How many participants are typically in a session?

12–20 participants, to allow for interactive exercises and discussions.

Will there be practical exercises relevant to public-sector tasks?

Yes, the course includes scenario-based exercises and hands-on tool demonstrations.

What is the refund policy?

Participants are eligible to request a refund up to 7 days before the event

Practical AI Literacy for Public Sector Teams – 1 Day Session in Sherbrooke

By Catils_inc

Multiple dates

Overview

Master AI basics, responsible use, and practical applications to improve citizen-facing public service operations.

Group Discounts:

• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

Course Overview

This 1 Day workshop in Sherbrooke, Quebec is designed for public-sector staff, program managers, and educators who interact with the public. Participants will gain practical AI literacy, learn how AI can support public services, and explore ethical and responsible AI use. Through interactive exercises, discussions, and scenario-based learning, attendees will develop the skills to integrate AI tools responsibly into their workflows and enhance public service delivery.

Learning Objectives

By the end of this course, you will be able to:

Understand AI concepts and their application in public services
Identify ethical considerations and mitigate biases in AI
Apply practical AI tools to support frontline tasks
Communicate AI outputs effectively to citizens
Make data-informed decisions using AI responsibly
Create actionable plans for AI literacy improvement within teams

Target Audience

Public-sector staff interacting with citizens
Program managers overseeing public-facing services
Educators and trainers implementing AI literacy programs
Policy advisors and administrators in civic services
Teams responsible for integrating AI into workflows

Why Choose This Course?

Sherbrooke’s public-sector teams increasingly rely on AI to improve service delivery. This course provides practical AI literacy, ethical guidance, and hands-on tools to help frontline staff confidently leverage AI in their daily work.

Want to train your entire team?
In-house sessions are available for organizations looking to enhance AI literacy, ethical awareness, and practical application across teams, with content tailored to your specific needs.

📧 Contact us today to schedule a customized in-house, face-to-face session: info@catils.com

Category: Science & Tech, High Tech

Good to know

Highlights

ages 18+
In person
Paid parking

Refund Policy

Refunds up to 7 days before event

Location

Regus - Sherbrooke, QC

Regus Office Space

Ph No +1 469 666 9332 Sherbrooke, QC J1G 1B6 Canada

How do you want to get there?

Driving Public transport Biking Walking

Agenda

Module 1: Introduction to AI in Public Services

• Understand AI concepts relevant to frontline teams • Explore AI applications in public-facing services • Recognize opportunities and limitations of AI in the workplace • Icebreaker Discussion

Module 2: Responsible and Ethical AI

• Learn ethical principles for AI use in public services • Identify risks and biases in AI systems • Develop strategies for responsible AI decision-making • Scenario Exercise

Module 3: AI Tools and Applications for Frontline Teams

• Explore practical AI tools to support public-service tasks • Learn techniques to integrate AI into daily workflows • Evaluate AI solutions for accuracy, relevance, and safety • Activity

Frequently asked questions

Organized by

Catils_inc

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