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Providence Healthcare: Building a Culture of Consultation

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Online Webinar

Ontario

Canada

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You are invited to participate in an interactive and informative webinar with other engagement professionals to share best practices and approaches that can augment and improve on their work. In the spirit of consultation, the session will be a conversation about what Providence is doing to build its culture of consultation, with opportunities for session participants to provide insights based on their own work. This is an opportunity to both listen and be heard!

This webinar will cover the conception of Providence’s approach for community engagement, as well as its present and future plans. In addition, it will discuss its approach in using the Delaney + Associates Culture of Consultation Assessment Tool to first baseline their current capacity to undertake authentic engagement in an ongoing way and how it continues to conduct annual assessments and report on progress to senior management, using the tool. The IAP2 framework and its core principles, as well as the current challenges and organizational lessons that Providence have learned and responded to, will be central to the overall discussion.

The webinar is free to attend; however, registration is limited, so please click the link below to sign-up and avoid disappointment.



Background:

In 2015, Providence Healthcare embarked on a five-year community engagement framework as part of its BEST Together Strategic Plan. Their goal – “to ensure that we leverage the experience and perspective of the people we serve, we will work to shift our culture to one of engagement with open and meaningful dialogue with all stakeholders as the norm. We will use the International Association for Public Participation (IAP2) framework to guide our engagement, encompassing the spectrum from "inform to co-design.”

The first step they took in their formalized community engagement journey was to develop an overarching plan and supporting policies. In Year 2 (fiscal 2016/17), they began to implement the plan, creating a process for onboarding advisors, educating both advisors and staff and developing a measurement structure. Currently, in Year 3, they continue to evolve the plan, working to increase their advisor network through Years 4/5 where they plan to continue to spread, sustain, measure and report on their progress.

While Providence’s community engagement plan spans five years and beyond, the organization remains driven to identify approaches where adopting community engagement as a central strategy and supporting community participation as a core competency contributes to our long-term investment in improved health outcomes.

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Date and Time

Location

Online Webinar

Ontario

Canada

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