Recognising and Managing Trauma - Facilitated Online Course

This course is open to any employee currently working in an NHS commissioned mental health telephone response service (e.g. MH crisis response or 999/ 111 call handlers) and individuals working in associated organisations.

The Recognising and Managing Trauma facilitated online course is being delivered for Health Education England by Samaritans.

Overview

Trauma is a physical or emotion response to a situation, event or experience that was stressful, frightening, harmful or distressing to us. Traumatic events and experiences can happen at any at age and can have long-lasting effects on our emotional wellbeing. Individuals react differently over different periods of time. What’s traumatic is personal. People with similar – or even shared – experiences may be impacted in very different ways.

Recognising and Managing Trauma will help you develop your awareness of trauma and explore practical strategies to help yourself and others manage trauma.

Objectives

Specifically, this course will help you to:

• Appreciate what trauma is and when it can occur.
• Recognise that trauma can affect different people in different ways.
• Understand the physical and emotional effects of trauma.
• Know the long-term effects of trauma – and signs to look out for in themselves and others.
• Explore practical strategies to help yourselves and others manage trauma.
• Signpost to sources of additional support.

The course is led by an expert Samaritans facilitator and uses a variety of tools to encourage interaction and group learning.

Workbook

You will receive a workbook containing the key concepts, examples and practical techniques explored in the course for your ongoing reference.

Additional information:

Digital platform: Zoom

Duration

This is a 3 hour course including a break:

Pre course information:

• Use Google Chrome for the best compatibility
• Use a headset with a microphone so you can hear and be heard during the course, and to minimise any background noise
• Ensure your camera is working correctly, so you can participate fully in the course
• Join from a quiet location/room with a strong internet connection

Joining instructions will be sent to you by donotreply@samaritanslearninghub.org the week prior to the training, they will include:

• Course workbook
• Zoom link to access the training session

Please note: Failure to attend or cancel a booked place on the course place will exclude you form future applications.

Data gathering

We request your consent to collect and share demographic data anonymously on behalf of Health Education England. Full details of how this is used is available here.

You can refuse to consent without detriment to your attendance on the above training course.

You may withdraw your consent at any time by email to Externaltraining@samaritans.org

We hope enjoy the course.