$1,000

Resilience Assessment Grid (RAG) Workshop with Erik Hollnagel

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The University of British Columbia

2329 West Mall

Vancouver, BC V6T 1Z4

Canada

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Event description
A Practical Introduction to the Resilience Assessment Grid (RAG) with Professor Erik Hollnagel Course assistant: Jeffrey Lyth

About this Event

Objective

The objective of this course is to introduce the Resilience Assessment Grid (RAG) and its use. The RAG provides a proxy measure of an organization’s resilience - of how capable it is to function as required under expected and unexpected conditions alike. Since resilience is not a single quality an organization cannot be typified as “resilient” as such. Neither can resilience in itself be measured or assigned to levels. But resilient functioning depends on the presence of four basic potentials: the potential to respond, the potential to monitor, the potential to learn, and the potential to anticipate. The RAG is a method develop to assess the state of the four potentials as an indication of how likely it is that an organization can perform resiliently in a range of situations.

Prerequisites

Some practical experience with performance analysis and the use of indicators in industrial settings. Basic knowledge about Safety Management and Human Factors and/or Resilience Engineering will be an advantage. Practical experience with change management or safety management is not a requirement, but may be useful.

Course Description

Since resilience refers to something a system does rather than to something a system has, it is not reasonable to propose a single or simple ‘measurement of resilience’ or even to refer to ‘levels of resilience'. But it is possible to consider the extent to which each of the four potentials that provide the basis for resilient performance are present in or supported by the system. Neither resilience nor resilient performance can be managed or controlled directly. But because resilient performance is an expression of an organization’s potentials, it can be managed indirectly via the potentials. Although it cannot be taken for granted that the potentials always will be realized when the need arises, an organization that has them will be more likely to perform in a way that is resilient than one who does not.

The course will present the reasoning behind resilience engineering and the four potentials. It will explain how each of the four potentials comprises a number of specific operations or functions, and how each such function can be assessed by diagnostic and formative questions. Diagnostic questions characterize the potentials in operational terms that either can be answered directly or be easily rated. Formative questions yield answers that can be used as the basis for concrete activities to change specific functions in an intended direction. Since neither the four potentials nor the constituent functions are independent, it is essential to take these dependencies into account when planning and preparing interventions. The course will demonstrate how a model or description of these dependencies can be developed using the FRAM.

Course Contents

This is a two-day non-residential course.

Day 1: Developing the resilience potentials.

Introduction to Resilience Engineering, Safety-II and the RAG.

The principles of change management and the need of measures.

The four potentials and their role in change management.

Group exercises and discussion.

Day 2: Preparing and using the RAG

How to develop the four sets of questions for a specific organization.

Group exercises and discussion.

How to model the dependencies among the potentials and functions.

Group exercises and discussion.

Target Group

Professionals at all levels who contribute to work and change management in different industries (for instance process industries, energy, transportation, production, construction and health care).

Outcome

After the course, the participants will have a good understanding of the RAG, and of how to apply it in practice.

Course Material

Lectures in pdf format will be provided.

Recommended literature:

Hollnagel, E. (2014). Safety-I and Safety-II. The past and future of safety management. (Ashgate.)

Hollnagel, E. (2017). Safety-II in practice: Developing the Resilience Potentials. (Routledge.) 

Erik Hollnagel is Senior professor of Patient Safety at Jönköping University (Sweden), Adjunct Professor, Central Queensland University (Australia), Visiting Professorial Fellow, Macquarie University (Australia), and Visiting Fellow, Institute for Advanced Study, Technische Universität München (Germany). He has also been professor at the University of Linköping (Sweden), Ecole des Mines de Paris (France), and University of Southern Denmark. Erik has throughout his career worked at universities, research centres, and with industries in many countries and with problems from a variety of domains including nuclear power generation, aerospace and aviation, software engineering, land-based and maritime transportation, industrial production, and healthcare. He has published widely and is the author/editor of 24 books, including five books on resilience engineering, as well as a large number of papers and book chapters. Erik has been President of the European Association of Cognitive Ergonomics (1994 – 2000) as well as co-founder and past President of the Resilience Engineering Association.

Course fee

CND $1,000.00 plus taxes and fees. This includes two lunches, coffee breaks, and all course materials.

If the event is cancelled due to unforeseen circumstances, ticket purchasers will be refunded their amount paid less any non-recoverable fees, taxes, and deposits.

Accommodation and Transport

Course participants are responsible for their own hotel reservations and transport to workshop location

Questions regarding the course could be addressed to Jeff Lyth at jeff@qspleadership.com

The maximum number of participants is 30.

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Date and Time

Location

The University of British Columbia

2329 West Mall

Vancouver, BC V6T 1Z4

Canada

View Map

Refund Policy

Refunds up to 30 days before event

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