CA$395

Resolving Conflicts - Vital Learning

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60 George St

60 George Street

Ottawa, ON K1N 8W5

Canada

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Part of the Leadership Essentials Skills series from VitalLearning™, this course provides team leaders with a productive and supportive approach to handle team member conflicts. Specifically, the participants will learn to:

  • Understand the impact that unresolved conflicts have on work, team members and the organization.
  • Identify the four phases of conflict and understand the appropriate time to intervene.
  • Distinguish between work-related and people-related conflicts to determine how to best handle the conflict.
  • Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.
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60 George St

60 George Street

Ottawa, ON K1N 8W5

Canada

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