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Rogers Contact Centre Open House

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100 Westmorland Drive

Moncton, NB E1C 0G1

Canada

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Are you someone who goes above and beyond to wow your customers? Do you enjoy solving problems imaginatively and resourcefully? Do you thrive in a fast-paced, performance driven environment? Would you love to be an ambassador for Rogers delivering what's next? We want to meet with you!

Our total compensation package has improved! Discover what's new by meeting our team and learning more about the advantages of a career at Rogers. You'll hear more about our current opportunities, improved salary, employee discounts, benefits, pension plan, bonuses and share purchase plan.

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people!

ROGERS Call Centre is recruiting for our Customer Care and Technical Support departments!

Sounds exciting right? Here are the details of the event:

DATE: Saturday April 28, 2018

TIME: 11:00am-3:00pm

LOCATION: 100 Westmorland, Moncton, NB

REGISTRATION: Get you free ticket today!

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Here's who we're looking for:

We are looking for customer champions who will provide world class customer service by connecting to our customers, analyzing their needs and offering customized solutions.

Customer Care Consultant

Responsibilities:

  • Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
  • Deliver reliable solutions to our customers with a sense of urgency and sound judgment Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
  • Complete accurate transactions in a timely manner
  • Incorporate feedback on a regular basis, to improve your personal and professional development
  • Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
  • Embrace change in a fast-paced, performance driven team environment

Minimum Qualifications:

  • Completed high school diploma or higher
  • Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
  • Excellent active listening and communication skills
  • Customer Champion: passionate about providing world class customer service and sales solutions
  • Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
  • Strong computer skills (windows and internet navigation) and comfort working with wireless devices
  • Punctual and committed to work schedules

Preferred Qualifications:

  • Bilingual (English and French) is considered an asset
  • Experience in a telecommunications role
  • Post-secondary diploma/degree an asset

Technical Support Consultant

Responsibilities:

  • Be committed to "being there" for our customers and share our dedication in striving to deliver world class customer service, Technical support, and first call resolution!
  • Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
  • Handle inquiries about repair, replacement, technical problem resolution and connectivity;
  • Analyze of issues with telecommunication equipment and/or devices and associated desktop software;
  • Trouble shoot the required resolution; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;
  • Complete accurate transactions with a sense of urgency and an eye for detail;
  • Take appropriate action to efficiently resolve issues;
  • Take accountability to solve issues from beginning to end;
  • Receive and incorporate feedback to improve personal and business performance;
  • Proactively profile customer needs and match our products and services to those needs

Minimum Qualifications:

  • Completed high school diploma or higher
  • Post-secondary education in a computer-related environment or comparable work experience
  • Available to work a flexible schedule including evening, weekends, and holidays shifts
  • Excellent active listening and communication skills
  • Customer Champion: Passionate about providing world class customer service
  • Passionate about the telecommunication industry and technology
  • Ability to multi-task (navigating between multiple screens, while effectively carrying a conversation)
  • Must be computer literate (strong keyboard & internet navigation skills, basic math skills, etc.)
  • Dedicated to go above and beyond to deliver exceptional service to our customers while building strong relationships and answering technical service inquiries
  • Proven past experience in a customer service or technical support role preferably in a call center
  • Proven ability to resolve customer issues in a professional and timely matter
  • Thrive in a fast-paced, highly competitive environment
  • Thrive to meet or exceed Call Centre monthly performance objectives including call handle time, problem resolution and schedule adherence

Preferred Qualifications:

  • Bilingual (English and French) is considered an asset
  • Post-secondary education in a computer-related environment or comparable work experience
  • Post-secondary diploma/degree an asset

We are a Canadian owned and operated company innovative, progressive and ahead of the curve and we want to meet you!

Click here for more details about the event!

Click to see our current opportunities.

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Date and Time

Location

100 Westmorland Drive

Moncton, NB E1C 0G1

Canada

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