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Root Cause Analysis for IT Professionals

John Hudson

Tuesday, 27 June 2017 at 9:00 AM - Wednesday, 28 June 2017 at 5:00 PM

Root Cause Analysis for IT Professionals

Ticket Information

Ticket Type Remaining Sales End Price Fee VAT Quantity
Thinking Dimensions UK - itRCA 12 Tickets Ended £695.00 £19.95 £142.99

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Event Details

IT Root Cause Analysis

This course teaches the IT Professional how to approach any incident in a confident and deliberate way and solving the incident “first time every time”.

Specifically delegates will be able to perform the following:

  • Correctly identify the appropriate information sources
  • Have the ability to identify the correct fault in order to solve the correct problem
  • Know how to ask the right questions from the right information sources to arrive at the right answers
  • Be able to transform ‘data’ to ‘information’ and then to ‘knowledge’ and ‘wisdom’
  • Ultimately have the ability to ‘test’ the logic of SME’s on paper when arriving at most probable cause

The Course

Over the two days course topics include:

  • How to perform a Service Restoration Analysis (itSRA℠)
    • Incident Restoration Statement & Requirements
    • Develop Restoration Actions with Stakeholder Commitment
  • How to perform a Technical Cause Analysis (itTCA℠)
    • Incident Statement (Object & Fault)
    • Incident Detail (What, where, when, who and Uniqueness)
    • Incident Causes, Testing & Verifying Most Probable Cause
  • How to perform a Root Cause Analysis (itRCA℠)
    • Root Cause Statement & Detail (Who, what, where and when
    • System Performance Analysis (51 factor analysis)
    • Testing Hypotheses, Verify and Implement Permanent Recovery Target group

The KepnerandFourie™ workshop is designed to provide insight into the basic processes of Service Management understanding and is therefore especially suitable for all IT Professionals

Knowledge Objective

  • Recover a critical service to an acceptable level as soon as possible
  • Determine the Technical (Direct) Cause of an incident using accurate inputs from the appropriate information sources
  • Determine the Underlying Systemic (Root) Cause(s) of the incident and generate most effective recovery actions 
Have questions about Root Cause Analysis for IT Professionals? Contact John Hudson

When & Where


Pink Elephant Offices
9 Castle St
RG1 7SB Reading
United Kingdom

Tuesday, 27 June 2017 at 9:00 AM - Wednesday, 28 June 2017 at 5:00 PM


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Organizer

John Hudson

John is currently the Operations Director of Thinking Dimensions (UK) and a partner in Thinking Dimensions Global; he is a founder member of Thinking Dimensions and has been involved with the development of the KEPNERandFOURIE products and processes for the last 16 years. John continues to conduct workshops and consult on the itRCA processes concerned with providing incident, problem and risk management solutions to organisations and businesses. His role within Thinking Dimensions Global has continued to grow with the on-going development of solutions through the use and application of KEPNERandFOURIE processes.

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Root Cause Analysis for IT Professionals
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