$999 – $1,299

SALES & SERVICE MASTERY: 21st Century Sales Training with a Smile!

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Holiday Inn Express Niagara-On-The-Lake

524 York Road

Niagara-on-the-Lake, ON L0S 1J0


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Event description
Sales and Service Mastery is a 2-Day LIVE Bootcamp that includes a 90 day follow up program with Crystal D’Cunha

About this Event


Join Crystal D’Cunha, Disney Institute graduate, Sales Training Expert and Customer Experience thought leader for 2-jam packed days of insights, strategies, techniques and a crystal clear road map to CLOSING THE SALE with a SMILE!

Sales and Service Mastery is a 2-Day LIVE Bootcamp that includes a 90 day follow up program with Crystal D’Cunha where you can expect to grow your business by 10-110% in the next 6 months! Lead Your Business Effectively, Efficiently and Profitably to Thrive in Any Economic Time!

In collaboration with some of the brightest Business leaders in the world, Crystal D’Cunha brings you proven skills and techniques that will give you the confidence to MASTER the the art of the SALE and UP-LEVEL your CUSTOMER SATISFACTION!! SALES & SERVICE Mastery’s principles are from world leading organizations, with just a sprinkle or fairy dust (that’s the Disney Magic ;-))! This process has allowed businesses to thrive despite current economic challenges.


  • Sales Managers/ Executives:
  • Business to Business sales
  • Medical Sales
  • Hospitality / Event Sales
  • Real-estate Sales
  • Auto industry Sales
  • Online Business
  • SAAS industry
  • Trades / Construction Sales
  • Restaurant/Liquor Sales
  • If you write Bids and RFP’s
  • Telephone/ Online Sales
  • Retail Sales Professionals
  • Business owners/operators
  • Soloprenuers
  • Entrepreneurs
  • Franchisees
  • Anyone who wants to up-level their Sales game!

Anyone looking to learn business practices and techniques that make World leading organizations like Walt Disney Parks & Resorts, the Ritz Carlton, Amazon, Google, Starbucks, Mercedes Benz, AirBandB to name a few, the BEST of the BEST! Leveraging these skills will help drive results, repeat business and create a sustainable competitive advantage for your organization; allowing you to relish in customer experience excellence!


Well if you're reading this then something got your attention, so keep reading!

Summer is almost over, and it’s time to get REAL about your SALES GOAL! We are almost 7 months into the year, and it’s time to buckle down and close some of those deals that have been lingering on all summer! Helping is the NEW SELLING; it’s time to help your customers say YES! It's also a chance to start fresh! September is like the New January, and we want to give you the tools techniques and SKILLS to MASTER the SALE so you can close off the year with record breaking results!

Do any of these sound like you?:

My client not replying to my emails?

They are ignoring my calls?

I keep taking coffee and doughnuts to them, but they are blowing me off!

I know they want it, I’m just struggling to close sales?

I feel pushy because I just keep following up?

I need to fill my pipeline, my leads are drying up!

I need to do something different if I want to stand out from the other 5 business.

I need some new tools in my sales tool kit!

If any of these sound like you, then the question is: Aside from using more technology, are your sales techniques the same as they were 5-10 years ago? That’s what I thought...Ladies and Gentlemen: The SALES and SERVICE MASTERY boot camp is a MUST ATTEND!

Did you get thrown into sales, but have never actually been trained on strategic sales techniques? This is something we hear all too often, and it’s no wonder Sales and Service professionals are struggling to get results. So many of them were hired for their smiling personality and charming charisma, but they have not been professionally trained on the art of the sale! Or maybe they have been trained, but that was 10 years ago when cold calling was cool! (or was it ever cool?). It’s time to bring PRIDE back to PROFESSIONAL SELLING!

Imagine a surgeon who is not properly educated operating on you? Of course that would never happen, so why then do we hire salespeople on charisma and expect them to achieve record breaking results? YES, Sales professionals MUST have Charisma, but they must also learn technique! They need to be taught the SKILLS to understand the emotional intelligence of humanity and how it responds and reacts to the sales process. Just as a Surgeon is constantly learning, a Sales Professional must continue to up-level their skill set to understand human behaviour in the 21st century! September 18th and 19th, Crystal D’Cunha will give you all the tools you need to achieve outstanding sales and service success RIGHT AWAY!!

Do you already follow a sales training program? Awesome! You are ahead of the crowd! I will tell you that SALES and SERVICE MASTERY have been designed for you to make your own! Whatever you are currently doing, if it’s not broken, don’t change it, but my friends, you can certainly ADD, ADJUST and TWEAK it to GET BETTER RESULTS!! It’s almost 2020, it’s time to learn 21st century sales skills? Would you agree?


  • To master the Sales mindset
  • Giving you 21st century sales techniques
  • How great sales leaders build trust that can last a lifetime!
  • Execute a plan and give you the tools to start increasing your SALES the same day!
  • To Communicate with purpose and get results
  • Priceless templates that will change the game!
  • How to master your personal brand confidence!
  • How to fill your pipeline with leads that appreciate and can afford your product or service
  • Follow up techniques that will attract the right clients!
  • Understanding the customer journey and the Omni-channel effects on our customers mindset.
  • How to Design a Sales and Service experience that is designed to delight!
  • How to create loyalty for life with your customers.
  • And much more!

Crystal D’Cunha has custom designed Sales and Service Mastery for organizations big and small! As an International keynote speaker, Customer Experience thought leader, Sales and service junkie, and award winning entrepreneur, Crystal believes people Love to buy, but hate to be sold!!

Learn how being left at the altar was the best thing to happen to her career!

She will share the sales lessons learned at 9 years old that would later change the course of her life

And, how her greatest fear became her greatest business blessing!

With these strategies, you will learn the gentle balance between sales, customer satisfaction, business excellence and bottom line results!


  • Early Bird ends August 31st - ONLY $999+taxes for a 2- Day Bootcamp!!!
  • Regular Price $1299 + taxes
  • Room rentals are not required, however highly recommended. This will give you an opportunity to get clear and stay in the mindset of the bootcamp before and after the sessions. For your convenience we have arranged for phenomenal pricing:
  • Hotel preferred rates $159 +taxes: Attendees can call 1-800-465-4329 for Holiday Inn Express and request the group code "IV2" or book online through the link below. Follow the link, scroll to the check in/check out date sections and the group code/room block will show up after they input September 17th or 18th Check-in and September 19th Check-out.
  • As a Reminder, SEPTEMBER 1st. If guests try to book after the cut-off date, the link will not work, and this special rate will also no longer be available. Room space is based on hotel and group availability at the time of booking, to avoid disappointment, please advise guests to book early, as we are not holding or guaranteeing the availability of rooms for your group.




  • Pre-boot camp preparation
  • Priceless content!
  • Official Certificate of completion
  • Access to a Private Sales and Service mastery FB Group
  • 3 months of Post Bootcamp follow up! (fortune is in the follow up!!)
  • 1 Live Conference call/ month for 3 months. Dates are pre-set and will be given out at the conference
  • All calls will be recorded for your reference
  • 3 hours of one-on-one Post boot-camp support as needed
  • All training material
  • Light Breakfast, Lunch, Coffee/ water all day
  • An intimate, energized room of like minded professionals!

Only a LIMITED NUMBER of tickets are available. SALES AND SERVICE MASTERY will allow you to take the time to work ON your sales process instead of being IN your sales process.

This 2-day; success filled, laser focused, sales driven bootcamp will encompass learning and hands-on work so each participant leaves with confidence, clarity and content to Design Delight and create SALES and SERVICE MASTERY for their clients!

To avoid disappointment, act fast, reserve your seat today, as we have always SOLD OUT!

See you soon!





We approached Crystal to provide a series of workshops on creating a customer experience and growing sales for a group of new and existing entrepreneurs. We could not have been happier with the results. Crystal provided interactive workshops that had the participants engaged and sharing their experiences. Best of all, they were able to connect and learn from each other. Each session was full of evidence-based examples, easily relatable to everyone in the room. Definitely, a different (in a positive way!) approach to the traditional workshop we have all sat through in the past. We will definitely be connecting for future events and training sessions.

Michael Warchala, City of Niagara Falls


Thank you Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward continuing to a successful partnership.

Corey Sparkman, HOCO "Fun by the Falls"


Crystal is a powerful woman who exudes both confidence and expertise. Aside from her great drive for sales and customer service, she is an innovator and out of the box thinker, two unique attributes that separate Crystal from the rest. Not only is her experience vast and accomplished, but her wealth of knowledge that she easily shares to help others is also outstanding. She is warm, charismatic, and an energy that you never forget. Spoken like a true professional, she has the ability to make you see a different side that you might normally not see or recognize. She is an amazing partner giving very balance feedback and above all, she always shares the truth. Her integrity and open-mindedness in this line of work are refreshing and you can count on her. It has been a privilege to have worked with such talent!

Almira Cuizon, VP of Operations Roots Canada


Crystal has supported The St. Catharines Ad & Sales Association for over three years, as a Member and a Director. I had the opportunity to work with Crystal when she was a member of the Niagara Home Builders Association. She is well respected as a passionate customer experience expert and thought leader. As a Speaker, and Board member she is always willing and able to teach us something new when it comes to exciting our employees and delighting our customers. Her personalized approach, keeps a large crowd laughing and fully engaged! No matter how big or small her audience is, Crystal is a confident speaker who has cutting edge knowledge of her industry and is dedicated to her craft and her community.

Tony Alfieri, President of the Niagara Home Builders, Owner of Windrushhill Construction


Crystal has supported our CX Week Canada event in a variety of capacities over the past three years. This past year, she served as an advisory board member and was integral to the success of the program. In 2018, she participated in two speaking capacities on the program: a keynote address focused on winning and keeping customers for life as well as facilitated a panel discussion around how to become a catalyst for customer-centric cultural transformation. No matter the speaking format Crystal assumes, she can command a room! As a keynote, Crystal can engage a room of 5 to 500 with the appropriate level of enthusiasm and tenacity. In a panel format, she is able to both manage the discussion while still peppering in tidbits of our own knowledge and expertise. As an advisory board member, Crystal was always there to support, whether it was a shaping content or swooping in and supporting a last minute cancellation. I recommend Crystal without reservation. Count on Crystal to teach you something new and to be the engaging speaker!

Michael DeJager, Curator of CCW, the World's Largest Customer Contact Event, CX Week Canada


The two words that are top of mind when describing Crystal are engaging and motivational. Not only is Crystal's energy is infectious, but she is also able to transmit that energy in her workshops and when delivering a keynote presentation to large audiences. I've had the pleasure of attending 2 of her workshops and was very impressed with not only the workshop preparation and format but the pre-workshop touch points and post-workshop follow-up. Her passion and enthusiasm shine through in everything she does!

Lianna Carlyle, PMP, CSM, Niagara Health Systems - Workforce Management & Compensation

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Date and Time


Holiday Inn Express Niagara-On-The-Lake

524 York Road

Niagara-on-the-Lake, ON L0S 1J0


View Map

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

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