Salesforce End User Training

Course Overview

Salesforce is the most powerful full-featured Customer Relationship Management CRM technology with numerous possibilities. In this course, our salesforce instructor will help you become familiar with Salesforce by demoing how to do user tasks within The Salesforce. You’ll learn the skills you need to navigate Classic and Lighting interfaces, create and manage accounts, handle leads, utilize opportunities, and manage your tasks on salesforce.

Training Mode

Currently, all our training programs are in live Instructor-Led training sessions. Your sessions will include program material, live lectures, and instructor-led demonstrations. After each session, you will have time allocated to performing exercises. You will get the same high-quality education as you would find in a traditional classroom from the comfort of your own home.

Who is the training for?

• New salesforce users who want to be more efficient in day to day use of the platform
• New grads who are looking to get a jump start to their careers in Salesforce

Salesforce Power User Course Learning Path

1. Understand, navigate, and personalize Salesforce
2. Understand customer Lifecycle Management how you can drive effective engagement
3. Customer lifecycle in salesforce
4. Organize tasks and master key features and options available in the Salesforce classic and Lighting to become proficient in the usage.
5. Apply the best practice to manage accounts, contacts, leads, and opportunities
6. Analyze data and run reports
7. Collaborate with your team using Chatter

Questions? Contact us at info@ciiaction.com or call us at +1 (343) 882-5005.