£570

Service Design

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The Biscuit Factory

100 Drummond Road

London

SE16 4DG

United Kingdom

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Description

More and more organizations realize that just having a good product is not enough to be successful. Instead the whole customer/user journey from awareness to cancellation is pivotal to success and needs to be designed for. In this course, you will learn how to design service experiences for customers and users optimising your organisation's engagement with the customer/user at each of the steps in a way that makes your organization stand out from the crowd and ensuring that your customers come back for more.

All participants are asked to bring their laptop (if possible) when attending the Service Design course

WHAT YOU WILL LEARN

In this course, participants will acquire up-to-date knowledge and skills to

  • Know what is service design
  • Understand Service Design Techniques and Principles
  • Effectively create new service designs
  • Build lifecycle thinking into the service design processes of your organization

Hands-on exercises will be used throughout the training session.


All our courses are inclusive of lunch.

Cancellation Policy

We understand that the unexpected does happen sometimes. If you need to cancel your course then we will issue a full refund if you request a cancellation more than 4 weeks in advance of the start of your course(s). We provide a 50% refund for cancellations between 4 and 2 weeks before a course. No refunds when cancelling within 2 weeks of course start date. Instead of a refund, we can also register you for our courses at a later date. Please contact us to discuss.

In the unlikely event that we do not attain a minimum class size of 4 participants, we will need to cancel the course. If this happens then we will inform participants 5 or more business days in advance of the course and we will issue a full refund to all registered participants. Akendi is not responsible for any travel or other costs incurred as result of a cancellation.

Equal opportunities

Akendi is an equal opportunities organisation. If you have any special needs or disability that we need to cater for then please contact us.

Copyright and Recording

All Akendi course materials are copyrighted and owned exclusively by Akendi. Each participant of our training courses agrees not to copy, modify or publish training materials and handouts.

Akendi does not allow any audio / visual recording of any kind in our training sessions.

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Date and Time

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The Biscuit Factory

100 Drummond Road

London

SE16 4DG

United Kingdom

View Map

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