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Service Excellence Program Module 2: OUR APPROACH TO CHALLENGING SITUATIONS

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Green Gables Meeting Room

Canada

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This module focuses on proactive solutions to help prevent challenging situations from happening, but also 3 simple steps to resolution when you find yourself in a challenging situation, or dealing with a client’s complaint.

Target Audience: All staff

Note* Professionals and above may attend the Service Excellence for Leaders Session instead*

Prerequisite: No prerequisite to attend required

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Green Gables Meeting Room

Canada

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