Service Excellence Program Module 2: SOLUTIONS FOR CHALLENGING SITUATIONS
Thursday, 17 November 2016 from 10:30 AM to 12:00 PM (EST)
This module focuses on proactive solutions to help prevent challenging situations from happening, but also 3 simple steps to resolution when you find yourself in a challenging situation, or dealing with a client's complaint.
Target Audience: All staff
Note* Professionals and above may attend the Service Excellence for Leaders Session instead*
Prerequisite: No prerequisite to attend required