Service Excellence Program Module 5: TELEPHONE & EMAIL SKILLS
Wednesday, 9 November 2016 from 10:30 AM to 12:00 PM (EST)
This module focuses on communication skills, and our ability to deliver professional, consistent messaging to our clients. Professionalism is the key!
Target Audience: All staff
Note* Professionals and above may attend the Service Excellence for Leaders Session instead*
Prerequisite: No prerequisite to attend required