Free

Service Excellence, Session 1&2 - April 30 2019 (TRU employees only)

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OL 127

BC Centre for Open Learning

Kamloops, BC

Canada

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TRU is committed to providing service excellence by being open, collaborative, and empowering in support of the success, well-being and belonging of all members of the TRU community. The Service Excellence Training workshops include:

Session #1: Service Excellence

This foundational session will provide participants with an overview of the importance of service as part of TRU’s service culture. Participants will understand and define service standards and the TRU Service Excellence Statement, which outlines elements of being open, collaborative and empowering.

Session #2: Open

The second session on Service Excellence will focus on the open element. Participants will work to develop their sense of presence, ability to invite dialogue and cultivate empathy. Practical tools will be provided to support greetings and varying service exchanges across different channels: email, phone, text, in person. Activities will support service providers to consider practical expressions and actions that foster empathy.

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Location

OL 127

BC Centre for Open Learning

Kamloops, BC

Canada

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