San Francisco, California
London, United Kingdom
Want to improve customer satisfaction and increase company profits?
Learn the fundamental skills needed to attract, retain and satisfy your customers. This workshop will cover how to deal with customers, the importance of a professional image, service standards, handling demanding or difficult clients, and service recovery.
Speaker: Coby Ingham, YES Business Coach and Former Senior Manager of Customer Service, Purolator
Pre-registration is required.
Available in-centre and online. If you choose to attend the in-centre workshop, please visit our centre at 666 Sherbrooke Street West on the 7th floor. To register for the online workshop, use the eventbrite registration form.
For more information, please call 514-878-9788
When & Where
As a not-for-profit organization, YES enriches the community by providing English-language support services to help Quebecers find employment and start and grow businesses.