San Francisco, California
London, United Kingdom
Want to improve customer satisfaction and increase company profits?
Learn the fundamental skills needed to attract, retain and satisfy your customers. This workshop will cover how to deal with customers, the importance of a professional image, service standards, handling demanding or difficult clients, and service recovery.
Speaker: Coby Ingham, YES Business Coach and Former Senior Manager of Customer Service, Purolator
Pre-registration is required.
Available in-centre and online. If you choose to attend the in-centre workshop, please visit our centre at 666 Sherbrooke Street West on the 7th floor. To register for the online workshop, use the eventbrite registration form.
For more information, please call 514-878-9788
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When & Where
As a not-for-profit organization, YES enriches the community by providing English-language support services to help Quebecers find employment and start and grow businesses.
Cancellation Policy: Cancellations for any workshop series and French courses must be received two business days before the start of the FIRST workshop in the series. A $15 administration fee will be deducted from the refund. Workshop payments of $20 or less are non-transferable and non-refundable. We reserve the right to deny future services. Workshop speakers can change without notice. An Eventbrite service fee will be added to online purchases.
Please note for all evening workshops beginning at 6:30PM: Doors open at 6:00PM and the workshop begins at 6:30PM sharp. Due to the nature of the event and to minimize disruption, the center doors close at 7:00PM - latecomers will not be admitted.