Telephone Debt Collection 1 Day Training in Toronto

Certificate: Course Completion Certificate Language: English

Duration: 1 Day Credits: 8

Course Delivery: Classroom/ Virtual Live/ On-Site

Course Overview:

This one day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.

Target Audience:

Debt collectors, call center agents and credit staff.

Learning Objectives:

After completing this course, delegates will be able to:

• Follow a step by step debt collection call process.
• Increase debt collector’s confidence when handling challenging collection calls.
• Understand and practice specific collections called best practice techniques.

Prerequisites:

There are no formal prerequisites.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

Module 1 : Introduction to debt collection

• Attitude, Skills and Knowledge of a successful debt collector.
• The 4 different types of debtors.
• Debt collection account fact sheet.

Module 2 : The Debt Collection Call Process:

• A step by step process for a successful debt collection call.
• Debtor’s stalls and objections – Debt disputes..
• The mindset of a successful debt collection agent.

Module 3 : Debt Collection best practice tips and techniques:

• The “Close Out” technique
• About debt collection negotiations
• Ten telephone debt collection best practice tips and techniques.

Certification:

Once after the training you receive course completion certificate from Academy for Pro's.

Note:

However, catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. Reach us at info@academyforpros.com for dates and details of Instructor Led Live Virtual Sessions.

If you would like to get this course customized and delivered exclusively for your group, we have an On-Site Training Option you can reach us at info@academyforpros.com for more details about on-site or corporate training.

Offers:

Groups of 3 people 10% Discount

Groups of 5 people 15% Discount

Groups of 10 people 20% Discount