Have you ever been in a work environment where you weren’t comfortable being your true authentic self? Where asking questions, raising problems, or disagreeing with people wasn’t welcome? Where you kept things to yourself in fear of what people might think, say, or do? These are all signs that you did not feel psychologically safe. And when you don’t feel psychologically safe, it becomes very difficult for you to do your best work, to learn, to solve problems, to be innovative, and to be fully engaged.

In lean process improvement, 5S is a tool that organizations use to focus on physical safety. But what about psychological safety? All organizations need a system to ensure team members feel emotionally and psychologically safe. Caring for people’s mental health is the basis of psychological safety, which is the prerequisite for learning, growth, innovation, and improvement. Unless people feel psychologically safe, they won't be unable to do their best work, solve problems, innovate and be fully engaged.

Workshop Content:

In this 2.5 hour fully interactive workshop, mental health counsellor, Lean Black Belt and President of LightHouse Counselling and Wellness, Jessica House, and internationally acclaimed business coach, consultant, author and Principal of The New School for Kind Leaders, Karyn Ross, will introduce you to The 5Cs of Psychological Safety, the system they've created to help organizations focus on and increase psychological safety. During this workshop you'll:

Delve into each of the 5Cs (Clear Expectations, Connect Regularly, Care Genuinely, Consistent Kindness, Coregulate) and learn about its impact on your own feelings and mental health and the wellbeing and engagement of your team

Assess your own feelings of psychological safety for each of the 5Cs

Use the 5Cs framework to identify and assess areas in which your organization can improve psychological safety

A combination of theory and practice will allow you to leave this workshop with an understanding of both the importance of psychological safety, how to use The 5Cs as a framework and tool to enhance psychological safety and kindness within any organization, and a plan to take your first steps towards greater psychological safety.

Course Materials:

As part of the workshop, all class participants will receive:

A Personal 5Cs Psychological Safety Self-Assessment to assess their own personal feelings of psychological safety

An Organizational 5Cs Psychological Safety Assessment focused on behaviors that lead to a psychologically safe work environment

A 5Cs Workbook to record notes and next steps throughout the workshop

You will receive the class materials with the Zoom link to the class, one day before the workshop starts.