CA$60 – CA$75

The Art of Customer Service for Arts Administrators

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Location

3 Delta Studio

180 Shaw Street

#207

Toronto, ON M6J 2W5

Canada

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The Art of Customer Service for Arts Administrators

Join us on June 8, 15, and 22 for an interactive 3-part workshop series geared towards arts administrators. The learning content for these sessions is progressive and registration includes access to all three (3) workshop sessions.

Over the course of these three sessions, you will explore how and why good relationships are vital: professionally, personally and financially. Your goals can be met when you address the needs of your clients, colleagues, and community. As representatives of your organization, a part of your job is to ensure that your networks and stakeholders feel recognized and respected; heard and cared for, and that they feel comfortable and welcome.

Training is provided by the team behind The Art of Customer Service. Their mission is to provide a unique training program where the primary focus is on building relationships - the basis for outstanding customer service. They teach the knowledge, skills, and attitudes necessary for superior interactions in ways that make the program engaging, respectful and fun.

Each facilitator uses artistic, physical, vocal, or other activities combined with traditional teaching methods including presentations, videos, demonstrations, discussions, handouts, homework, or practical exercises to illustrate themes that are significant when communicating with clients, colleagues, and community.

Day 1: June 8th | 4 pm - 7 pm

Topics:
Relationship Building
Teamwork
Product Knowledge

Workshop Highlights
The hows and whys of relationship building with clients, colleagues and community
• The professional, financial and personal rewards of providing exceptional service
• Team building
• The importance of product/program/organization knowledge
• Recognizing your own strengths and challenges

Day 2: June 15 | 4 pm - 7 pm

Topic:
Communication Skills

Workshop Highlights
How modes of communication impacts interactions with clients, colleagues and community
• Developing listening skills
• Social media
• Language and voice
• Being open and saying yes
• Body language and voice

Day 3: June 22 | 4 pm - 7 pm

Topics:
Conflict Resolution
Stress Management

Workshop Highlights
Working with conflict and stress
• Setting up systems to avoid conflict
• What to do when conflict arises
• How and why we experience stress
• Addressing stress



Register by May 30 and receive our early bird 20% discount!



The workshop venue is wheelchair accessible.

Please bring a copy of your registration on the first day.

If you have any questions please contact Stephanie Draker at stephaniedraker@workinculture.ca

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Date and Time

Location

3 Delta Studio

180 Shaw Street

#207

Toronto, ON M6J 2W5

Canada

View Map

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