The Influential Dental Healthcare Communicator & What You Don't Know Can Re...

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Seminar 1 (AM): The Influential Dental Healthcare Communicator - Peter Barry
Patients want to feel involved and informed when making decisions about their dental healthcare options. They need to feel a core level of trust and confidence in dental healthcare professionals and feel that they are heard and understood.

Do you effectively stimulate your patient’s hearts & imagination when discussing their dental health and the benefits of their various treatment opportunities? Do your treatment discussions satisfy informed consent legal & ethical requirements? Are you tongue tied when patients bring up the issue of money? Do you connect at a level needed to gain trust and inspire your customers to take action? This insightful program will walk your entire team through step-by-step communication strategies for inspiring a patient’s interest in themselves and in what you can do for their specific situation.

Learning Objectives
By the end of this session, participants will learn:

  • Simple steps for creating value & having great financial conversations.

  • Inspiring new patient experiences that set you apart and attract others to want to be in your practice.

  • How to use listening strategies to engage patients to take control of the conversation while we lead the way with guided questions.

  • Effective communication skills to help patients fully understand & own their condition.

  • Powerful interviewing & consultative skills for earning trust, simulating collaboration and inspiring action.

  • How to start a conversation that creates interest for advanced dental solutions.

Speaker Bio
Peter Barry is a highly, sought after speaker, coach, and trainer whose message has inspired dental professionals and industry leaders across North America. For more than 20 years, he has empowered dentists with the leadership skills needed to achieve extraordinary growth, higher income, and exceptional quality of life. He is the founder of "Practice Mastery" a practice development company that serves the growth & development needs of your practice. He provides customized group and one on one "Success Coaching" to Dental professionals across North America.

Seminar 2 (PM): What You Don't Know Can Really Hurt You: What Every Dentist Should Know About Employment Law - Mariana Bracic

This session covers the essential things every dentist should know about employment law in Canada. This seminar will guide you step-by-step through your rights and obligations regarding your employees. The last decade has seen a veritable explosion in litigation against employers, with skyrocketing damage awards. This course will help you learn important strategies to minimize the likelihood that you will be sued by one of your staff, and how to minimize your liability if you are.

Learning Objectives
By the end of this session, participants will be able to:

  • Describe common legal issues to be addressed when hiring and terminating staff.

  • Distinguish between an employee and what the law will treat as a true "independent contractor".

  • Describe the importance of a Discipline Policy and how it should be used.

  • Identify when non-competition agreements will be enforced, and when they will not.

  • Explain how the concept of constructive dismissal allows an employee to quit, yet be deemed by law to have been fired.

  • Identify and implement simple HR-law steps at every stage of your career to maximize the value and sale price of your practice.

Speaker Bio
Mariana Bracic began her legal career in 1994 at a prominent Bay Street law firm advising clients on employment law issues. Six years later, she became Advisory Counsel with the Law Society of Upper Canada, the regulator of all the lawyers in the province. In 2003, Ms Bracic opened MBC Legal, a boutique employment law firm and subsequently MBC Information Solutions Inc., a legal information company. Mariana received her honours degree in political science from the University of Toronto and then graduated from Queen's University Law School where she ranked first in her class in Constitutional Law, Civil Procedure and Remedies. She has also been entrusted with teaching tomorrow’s lawyers, having taught both Professional Responsibility and Civil Litigation at the Bar Admission Course.

Seminar Details
Registration and Breakfast: 8:30 AM – 9:00 AM
Seminar 1 (AM) Duration : 9:00 AM – 12:00 PM
Lunch: 12:00 – 1:00PM
Seminar 2 (PM) Duration : 1:00 PM – 4:00 PM

This full day event qualifies for 6 CE points, Category 3


  • ODA Dentists

  • ODA Dental Staff


  • ODA Dentist Fee: $145.00 (plus HST)

  • ODA Dental Staff Fee: $145.00 (plus HST)

Note: Registration is online only

Questions: Contact Richard Pita, Program Coordinator - Member Education, at rpita@oda.ca

Cancellation Policy

Cancellations received in writing up to 7 business days (by May 23rd) prior to the event will be given a full refund. No refund or credit will be issued for cancellations received less than 6 business days prior to the event. The ODA reserves the right to cancel seminars as the result of unforeseen circumstances or insufficient advance registration. In the event of such a cancellation, we will provide a full refund but, regrettably, cannot accept responsibility for out-of-pocket costs incurred due to the cancellation.

Support for the ODA Practice Management Seminar Series is provided by Scotiabank

Privacy Policy
Please note that the information collected on this form will be used by the ODA for the purpose of CE registration, communication updates, seminar evaluation and for no other purpose. The ODA is committed to protecting the privacy of your personal information. For more information about the ODA’s management of personal information, or the ODA’s use and disclosure practices, please contact a Member Service Representative at 1-800-387-1393 or 416-922-3900, via email at info@oda.ca or by fax at 416-922-90

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