Toronto - SRA Empathy & Service Sense, August 23rd 2017

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Location

L'Oréal Toronto Academy

20 Richmond Street East

7th floor

Toronto, Ontario M5C 2R9

Canada

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Description

What is Selective Retail Academy (SRA)?

A revolutionary educational program that aims at empowering beauty experts with soft skills to provide the most engaging and memorable customer experience and achieve Retail Excellence.

1-day in-class training:

THE POWER OF EMPATHY

How to CONNECT better

Objectives:

  • Understanding what is empathy and what it is not
  • Understanding how empathy can make a difference in your life and your work
  • Discover the 3X3 empathy factors
  • Practice some of the 3X3 empathy factors

SERVICE SENSE

How to better SERVE

Objectives:

  • Discuss standard service expectations
  • Understand the competitive advantage that drives customer satisfaction and loyalty
  • Create a memorable and positive experience for your customers
  • Putting empathy at the center of service


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Location

L'Oréal Toronto Academy

20 Richmond Street East

7th floor

Toronto, Ontario M5C 2R9

Canada

View Map

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