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Event description
What happens when you are in your professional setting and you experience a visitor in a heightened emotional state? What do you do?

About this event

It can be overwhelming and challenging to respond and react appropriately when people are in a heightened emotional state. This workshop teaches least intrusive, preventative de-escalation approaches from a trauma-informed perspective. Participants will learn about Trauma and Violence Informed Care (TVIC) principles and how they can be used towards prevention. We will discuss how trauma and stress impact brain development and behaviour. After exploring resiliency and practicing strengths-based approaches, participants will be able to mobilize these techniques for prevention, intervention, and de-escalation. We will explore our own conflict style and learn how to lean on unfamiliar styles when appropriate. Throughout, we will practice trauma informed intervention and de-escalation techniques that can assist to counter-act natural “fight-flight-freeze” instincts in a professional setting.

These skills are foundational and require practice and ongoing learning; this is not a certified training. Participants will receive a training manual which will include training content, self-guided activities, breakout group instructions, and other resources. Participants will be required to complete a questionnaire prior to the course to share the relevance of this training in their career. This training is designed to be interactive and includes independent writing and reflection, group discussion and breakout group activities as well as the standard presentation components. This training will take place online, over Zoom, over five individual 2-hour module sessions on the following dates in 2021: Tuesday May 4th, Wednesday May 5th, Monday May 10th, Tuesday May 11th, and Wednesday May 12th, 10 am – 12 pm EDT.

Learning Objectives of this De-escalation Training

  1. Gain a basic understanding of trauma and its impact on brain development and behaviour
  2. Understand trauma-informed principles as preventative practices
  3. Practice least intrusive intervention and de-escalation techniques to effectively respond to an upset patron
  4. Understand the relationship between personal stress management and managing elevation in others

		Trauma-Informed Strategies for De-escalation image

TRAINER BIO: Kamryn Marsh has over 12 years of experience in non-profit front-line service delivery, program development and governance that informs their trainings and facilitation. Currently, Kamryn works at KEYS Job Centre where they facilitate mentoring opportunities for youth (age 16-30), with a special focus on single-arrival refugees. Outside of KEYS, in their activist and non-profit work, Kamryn works with many diverse groups of all ages including survivors, LGBTQ+ peoples, those struggling with homelessness, people living with addictions, those with complex trauma, indigenous people of many nations, immigrants, refugees, youth, and other activists. Kamryn is skilled in conflict de-escalation as well as mental health crisis and suicide intervention which they apply personally and professionally. In their free time, Kamryn enjoys swimming, yoga, meditation, singing, and hiking (photo credit Kamryn Marsh)

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Eventbrite's fee is nonrefundable.

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