Understanding and Responding to Grief - Facilitated Online Course

This course is open to any employee currently working in an NHS commissioned mental health telephone response service (e.g. MH crisis response or 999/ 111 call handlers) and individuals working in associated organisations. The Understanding and Responding to Grief facilitated online course is being delivered for Health Education England by Samaritans.

Overview

Grief is a universal experience…and a uniquely personal one. Emotions around loss are a personal journey. Everyone grieves differently and experiences the emotions of grief in different ways at different times. While grief is most often associated with the loss (by death) of a loved one, people can experience grief for other reasons too. Any situation that causes a disruption in life, or the feelings of loss, can result in a person feeling grief – e.g. a job loss, the end of a relationship, moving away from home, being unable to complete a life experience etc.

Understanding and Responding to Grief will equip you to recognise common emotional responses to five typical (but by no means universal) stages of grief and to respond sensitively and effectively.

Objectives

Specifically, this course will help you to:

• Explore five typical stages of grief and common behaviours at each stage.
• Learn and practise sensitive and effective responses.
• Appreciate why people who are grieving show anger and how to respond effectively.
• Know where and how to signpost to sources of additional support.

The course is led by an expert Samaritans facilitator and uses a variety of tools to encourage interaction and group learning.

Workbook

You will receive a workbook containing the key concepts, examples and practical techniques explored in the course for your ongoing reference.

Additional information:

Digital platform: Zoom

Duration

This is a 3 hour course including a break:

Pre course information:

• Use Google Chrome for the best compatibility
• Use a headset with a microphone so you can hear and be heard during the course, and to minimise any background noise
• Ensure your camera is working correctly, so you can participate fully in the course
• Join from a quiet location/room with a strong internet connection

Joining instructions will be sent to you by donotreply@samaritanslearninghub.org the week prior to the training, they will include:

• Course workbook
• Zoom link to access the training session

Please note: Failure to attend or cancel a booked place on the course place will exclude you form future applications.

Data gathering

We request your consent to collect and share demographic data anonymously on behalf of Health Education England. Full details of how this is used is available here.

You can refuse to consent without detriment to your attendance on the above training course.

You may withdraw your consent at any time by email to Externaltraining@samaritans.org

We hope enjoy the course.