**UPDATE**
The workshop is at capacity, but we're working on making some more spots available! If you're interested, please do​ sign up for the waiting list: there's a good chance that you'll get a spot. And if not, we'll notify you early the next time we run this workshop! (Probably in the spring.)
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Join Civic Tech Toronto’s first-ever User Research 101 Workshop!

This is a free, hands-on workshop for anyone with limited or no design-based user research experience to gain a basic understanding of what it is, why it is important and how to apply it to projects.

You will also get to learn more about Civic Tech Toronto, the city’s first local community group working on using technology and design to address civic challenges.

You’ll walk away from this workshop knowing how to:

• Gather and translate user insights to create projects communities will actually use

• Apply a key user research methodology

• Improve your design skill set with an understanding of the human-centered design process

• And understand how to explore real needs and lived experiences to get at the root problems you’re solving for
  
  

Who is it for:

• People who are interested or curious but have little or no experience in user research or design methodologies

• People in the field of design, technology, government and non-profits who want to gain a deeper and more holistic understanding of their audiences

• Individuals excited about civic problems who want to better design them to fit user & community needs
  
  

Workshop Agenda:

6.30 PM – 7.05 PM
Welcome to Civic Tech Toronto
Intro to Human Centred Design: Case study, principles and process

7.05 PM – 7.15 PM
LESSON 1: User Research 101, mindsets, methods

7.15 PM – 8.15 PM
ACTIVITY 1: Gathering insights through interviews
What did you learn? Gathering group themes & insights from Activity 1

8.15 PM – 8.25 PM
Break

8.25 PM – 8.35 PM
LESSON 2: Effective ways to translating and communicating your insights

8.35 PM – 9.15 PM
ACTIVITY 2: Translating through a Storyworld
What did you learn? Participants share their Storyworlds

9.15 PM – 9.25 PM
Debrief

9.25 PM – 9.30 PM
Further learning opportunities, resources

For those interested in applying their learnings after the workshop, there will be an (optional) opportunity to gain practical insights to user research through participating in the user-research phase of a real life Civic Tech Toronto project!

Questions, concerns? Contact us here or visit Civic Tech Toronto and leave a comment.

Please note that spaces are limited – those with tickets will be contacted before the event to ensure their attendance.

Read Civic Tech Toronto’s Code of Conduct and Anti-harassment Policy