Verbal De-escalation

Incidents of crisis are inevitable in the work we do, and we need to be prepared when they happen. How can we compassionately respond to a person experiencing distress? How can we minimize harm done to them and those around them? How do we debrief incidents and learn for next time? This online workshop will provide frontline staff or volunteers who are interested in de-escalation with the verbal and non-verbal tools they need to prevent and respond to crises. Each agency should send 2-4 people who are present during the program.