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View from the Trenches – “Ace-ing” your ISO 9001:2015 external audit

ASQ Vancouver (Section 408)

Wednesday, 28 June 2017 from 8:30 AM to 11:30 AM (PDT)

View from the Trenches – “Ace-ing” your ISO 9001:2015...

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Ticket Type Sales End Price Fee Quantity
ASQ Members 2d 9h 5m $20.00 $0.00
Non-Members 2d 9h 5m $25.00 $0.00

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Event Details


Join us for an interactive and fun discussion on surviving and “ace-ing” an external audit of the revised ISO 9001:2015 standard! This discussion will be hosted by Natella Isazada and David Muncaster – both have recently had external audits at their organizations to the new standard and are excited to share with you their experience leading up to, during and after the audit. Due to the scope of ISO at their individual organizations, this presentation will be useful whether you are dealing with one or multiple sites under your ISO. Some key topics that Natella and David will be discussing are:

· Context of Organization/Interested Parties
· Risk Management
· Knowledge Management
· Internal Audit Management

They will be providing tips based on real world examples of their own experiences preparing for and going through their internal audits for ISO 9001:2015.

If you are preparing for an external audit, are in the midst of one and/or are looking to resolve any issues from a recent audit, this workshop will be for you!


8:30 – 9:00   Registration, snacks and networking
9:00 – 10:00   Part 1
10:00 – 10:15   Break
10:15 – 11:00  Part 2
7:15 – 7:30  Break
11:00 – 11:30   Closing and Networking





David Muncaster

David Muncaster

David Muncaster is the Manager, Continuous Improvement for Staples Business Advantage Canada. Staples Business Advantage is the business-to-business arm of Staples, Inc. and is the world’s largest supplier of office products, facility and break-room supplies, furniture and print services. With Staples Business Advantage for 10 years, he has worked to develop a company-wide culture of continuous improvement, ensured continued certification to ISO 9000 and 14000, developed Sustainability initiatives for the Western Region and introduced COR Health and Safety Certification in Alberta, Nova Scotia and Newfoundland.

In addition, David is responsible for the customer survey process which measures customer satisfaction within all areas of Staples Business Advantage. Before Staples, David worked with a local manufacturing company for 10 years as the Technical & Quality Manager. David Muncaster is past Chair of the ASQ Vancouver section which is a non-profit organization that brings Quality Management Professionals from all areas of business together for networking events. The first person in Staples Business Advantage Canada to receive training in Lean Six Sigma, he has also been certified by ASQ International as a Six Sigma Black Belt.



Natella Isazada


Natella Isazada spent over 15 years working in the fields of Quality Management and Organizational Excellence in manufacturing and service environments. ASQ member since 2004, Natella has been trained as ISO 9000 Series Lead auditor (IRCA) as well as CQA and CMQ/OE with ASQ.

Natella holds a Master’s degree in Public Administration from University of Nebraska, Omaha with concentration in General Management and a Law Degree from the Moscow State Social University. For the past 10 years Natella has been working as a Quality and Occupational Health & Safety Manager for PPI Canada, a world class Design & Manufacturing company, in its Surrey, BC location.

She has been a speaker at several Quality and Business Excellence events and authored numerous publications on Quality management, Project management, ISO:9000 family of standards. She is passionate about personal and professional growth and shares her thoughts on her blog “Quality in Quality Out” at



Have questions about View from the Trenches – “Ace-ing” your ISO 9001:2015 external audit? Contact ASQ Vancouver (Section 408)
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When & Where

1125 Vernon Drive
Vancouver, BC, BC V6A 3P5

Wednesday, 28 June 2017 from 8:30 AM to 11:30 AM (PDT)

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ASQ Vancouver (Section 408)

ASQ Vancouver advances individual and organizational performance excellence in BC by providing opportunities for learning, quality improvement and knowledge exchange. We hold monthly Quality & Business programs where our members and guests have the opportunity to connect and learn from each other. 


ASQ: The Global Voice of Quality


ASQ is a global community of people passionate about quality who use their tools, ideas and expertise to make the world work better.


With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee, Wis., with national service centers in China, India and Mexico. Learn more about ASQ’s members, mission, technologies and training at

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