[VIRTUAL] Salesforce by Slalom Bootcamp - Level 1

Please note this event is open to TRSM/Ryerson students only.

There are a limited quantity of tickets available exclusively to TRSM students, Non-TRSM students, TRSM Alumni and Ryerson/TRSM faculty/staff members. At this time, we do not accept any individuals outside of Ryerson University, however, we are working on this. Please check-in with us in 2020.

If you SIGN UP, the expectation is that you SHOW UP. If you can no longer attend, you MUST log back into Eventbrite and CANCEL your ticket. Instructions on how to cancel your ticket can be found here.

This session will be hosted virtually. All Ryerson attendees will be sent invitation details and instructions to your Ryerson email.

'Sign-up Show-up' Policy Effective June 1st, 2020.

This policy targets students who are consistently signing up for Bootcamps and not attending them.

All students who sign up for a Bootcamp and do not show up without cancelling their tickets will be placed on a "no-show" list. There is a three-strike system that will be effective immediately. Once you receive your third strike, you will no longer be able to register for future bootcamps and our team will need to cancel your ticket immediately.

If you are unable to attend the Bootcamp you have signed up for, you must cancel your ticket by going back into Eventbrite and doing so at least 24-hours in advance to avoid getting on the no-show list.

We are putting this policy in place given the high demand for Bootcamps and long waiting lists of students who want to attend but are unable to do so due to a consistent number of no-shows.

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Salesforce led by Slalom Consulting

Come join us for this exclusive interactive Bootcamp led by Slalom Consulting. Salesforce is a cloud computing service as a software (SaaS) company that specializes in customer relationship management (CRM). Salesforce's services allow businesses to use cloud technology to better connect with customers, partners, and potential customers.

Here’s What You’ll Learn

Slalom Salesforce Bootcamp 1: Salesforce for Beginners
*Recommended experience: no experience required*

• Become familiar with the Salesforce platform
• Identify how to bridge the gap between courses taken during BTM Students’ 2nd, 3rd, and 4th year, and Salesforce Consulting
• Work through an industry Use Case and conduct Salesforce Exercises
• Connecting the dots between the industry Use Case and Service Cloud
• Demonstration of an industry-prepared implementation along with complex abilities of the platform
• Introduce the concepts of Service Console, Case Queues, Email to Case
• Hands-on building of your own Salesforce org

Slalom Salesforce Bootcamp 2: Intermediate Salesforce
*Recommended experience: Bootcamp 2 builds on and uses the skills learned in Bootcamp 1*

• Bootcamp 1 Review
• Continue to work through Bootcamp 1’s Use Case and conduct additional Salesforce exercises
• Hands-on building of your own Salesforce org

• Introduce the concepts of Service Channels and Productivity Tools (Macros, Quick Text, Mass Quick Actions)
• Understand how to utilize Service Channels and route cases based on Omni Channel setup
• Understand how to utilize various Productivity Tools against the Use Case

Slalom Salesforce Bootcamp 3: Advanced Salesforce
*Recommended experience: Bootcamp 3 builds on and uses the skills learned in Bootcamp 2*

• Bootcamp 2 Review
• Service Process Automation
• Introduce the concepts of Lightning Flow for Service, Escalation Rules, Auto Response Rules and Service KPIs

• Continue to work through Bootcamp 1’s Use Case and conduct additional Salesforce exercises
• Hands-on building of your own Salesforce org

• Translate a Business’ Service KPIs Requirements into Reports and Dashboards

• Open Q&A session with Slalom’s Salesforce Practice

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FAQs:

How do I receive a badge?

Due to new check-in procedures to validate whether a student attended the sessions from beginning to end, we are only issuing badges to students who completed Power of Excel, Tableau, Python, or R as of May 2019.

If you are interested in attaining the badge, please complete the Bootcamps again and use it as an opportunity to test and refresh your memory on the skills.

Can I receive a Badge if I attend different series of a Bootcamp? ( Excel SAF Level 1 and 2 but BTM Level 3)?

No, you must attend all 3 series of the Bootcamp in order to qualify for a badge. For example, you must attend SAF Level 1-3 or BTM Level 1-3. Students who attend different series will not qualify.

How can I cancel my ticket?

Please follow the instructions here to cancel your Eventbrite ticket. Please note, you can only cancel your ticket on a computer.

In the event that a Bootcamp is sold out and you have a legitimate reason to attend, please send a request to trsmbootcamps@ryerson.ca and we will place your name on a waiting list and do our best to accommodate. Please note that placement is not guaranteed.

If you require any special accommodations, please inform trsmbootcamps@ryerson.ca